Question Windows 10 Thread Stuck In Device Driver error. Plz help!

Feb 17, 2020
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Hi I have this BSOD sometimes at shutdown some months. PC freezes at shutdown and give an error: <<Thread Stuck In Device Driver error>>. I can not know how to fix it and what is tha problem. Thank you in advance!
here you can see blue screen view application's results


 

Colif

Win 10 Master
Moderator
I knew it was an AMD GPU without you telling me. And before seeing atikmdag.sys as the cause. That error almost always is a AMD card.

Have you tried running DDU and using newer AMD drivers or if that is what you have, run windows update after the restart and let windows find drivers for the card

can you go to c:/windows/minidump
  1. copy the files from here to a new folder
  2. upload copies from new folder to a file sharing website
  3. show link here.
I can guess cause of that one but just in case there is another cause, upload dumps
 
Feb 17, 2020
41
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30
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thank you my friend. I have install (not with DDU) but I have BSOD again at shutdown.
here are the minidump files from my system:
https://drive.google.com/file/d/15MsgWf0fTzJ3gF51B1E7f-qsxllSmFHn/view?usp=sharing
my build is:
ryzen 5 3400g
m/b asrock A320M HDV
8gb ram 2400mhz (1 module only) crucial (amd ryzen 5 3400g graphics uses 2gb of the ram)
Thank you in advance!
***only at shutdowns after using Autocad 2017 I have sometimes this bsod error. If I use the pc fopr some hours with other problems I have not this error.
 
Last edited:

gardenman

Admirable
Moderator
I ran the dump files through the debugger and got the following information: https://jsfiddle.net/6Lmg43sa/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.
File information:111620-5140-01.dmp (Nov 16 2020 - 10:11:23)
Bugcheck:THREAD_STUCK_IN_DEVICE_DRIVER_M (100000EA)
Driver warnings:*** WARNING: Unable to verify timestamp for amdkmdag.sys
Probably caused by:dxgkrnl.sys (Process: System)
Uptime:0 Day(s), 1 Hour(s), 13 Min(s), and 29 Sec(s)

File information:111520-5921-01.dmp (Nov 15 2020 - 05:41:16)
Bugcheck:THREAD_STUCK_IN_DEVICE_DRIVER_M (100000EA)
Driver warnings:*** WARNING: Unable to verify timestamp for atikmdag.sys
Probably caused by:dxgkrnl.sys (Process: System)
Uptime:0 Day(s), 3 Hour(s), 14 Min(s), and 41 Sec(s)

File information:111020-5203-01.dmp (Nov 10 2020 - 16:11:59)
Bugcheck:THREAD_STUCK_IN_DEVICE_DRIVER_M (100000EA)
Driver warnings:*** WARNING: Unable to verify timestamp for atikmdag.sys
Probably caused by:dxgkrnl.sys (Process: System)
Uptime:0 Day(s), 7 Hour(s), 42 Min(s), and 12 Sec(s)

File information:110920-4718-01.dmp (Nov 9 2020 - 15:29:21)
Bugcheck:THREAD_STUCK_IN_DEVICE_DRIVER_M (100000EA)
Driver warnings:*** WARNING: Unable to verify timestamp for atikmdag.sys
Probably caused by:dxgkrnl.sys (Process: System)
Uptime:0 Day(s), 6 Hour(s), 55 Min(s), and 12 Sec(s)
Possible Motherboard page: https://www.asrock.com/mb/AMD/A320M-HDV/
You are using BIOS version 3.7, which isn't listed on the page for some reason. There may or may not be updates available. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
***only at shutdowns after using Autocad 2017 I have sometimes this bsod error. If I use the pc fopr some hours with other problems I have not this error.
that is the odd part.

All 4 are obvious in that they all say
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_FAULT
but if you can do anything else and it only crashes after using autocad, I have to wonder why.

So you are using an APU. Someone may have an answer for you on bleeping computer - https://www.bleepingcomputer.com/forums/t/735353/ryzen-5-3400g-bsod-thread-stuck-in-device-driver-error-at-shutdown/
 

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