Windows 10 unable to find my DVD drive?

[PlymouthJoseph]

I have recently upgraded to Windows 10 and I wanna play a old game which requires the disk to run, it worked fine in W7 because it could find my DVD drive, but now it is simply not there... Not even in Device Manager.

Any ideas?

- Joe

 

[crinkdude]

How about in disk management?

 

[PlymouthJoseph]

How do I check Disk Management?

 

[crinkdude]

Right click on This PC, Manage, and it's under Device Manager. Well that's from my Windows 7 installation but it should be the same. If not, in the search, just type disk management. Good luck 😉

 

[PlymouthJoseph]

Nope, nothing in Disk Management. Just Local Disk and System Reserved.

 

[crinkdude]

I'm guessing you still see the drive in the BIOS? I just noticed you wrote a naughty word instead of disc.

 

[jimmysmitty]

Does the drive show up in the BIOS? Does it get power (can you open/close it)?

 

[PlymouthJoseph]

I'm guessing you still see the drive in the BIOS? I just noticed you wrote a naughty word instead of disc.

Yep. I can see it in the BIOS and thank you. I've updated that.

 

[PlymouthJoseph]

Does the drive show up in the BIOS? Does it get power (can you open/close it)?

Yep and yep. I can open and close it and it will also spin the disk within the drive itself.

 

[crinkdude]

Could just be a windows 10 bug. tried plugin into a different sata port?

 

[PlymouthJoseph]

Done that. No difference. Even swapped it with my boot drive... :/

Could it be anything to do with drivers not being supported in W10?

 

[jimmysmitty]

Do you have any "Unknown Devices" in device manager?

Highly doubt it is a driver issue as the DVD driver hasn't changes for a very long time.

 

[jimmysmitty]

Just a thought, have you tried installing the latest Intel Rapid Storage Technology drivers for Windows 10?

https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver

 

[PlymouthJoseph]

Nope. Nothing as Unknown Devices... I've gone though the entire of the Drive Manager and it is simply not there 🙁

 

[PlymouthJoseph]

Just a thought, have you tried installing the latest Intel Rapid Storage Technology drivers for Windows 10?

https://downloadcenter.intel.com/download/25165/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver

This is for a different PC, and unfortunately that is using and AMD CPU and a AMD GPU... :/

Sorry for the misleading signature. That is my gaming/work rig. The one with the disk drive problem is my guest PC. I just don't like having any problems with any of my PCs... :/

My other-half's PC upgraded without a problem and that is using a DVD drive...

 

[crinkdude]

Try switching dvd drives from one machine to another. If they both work, keep it like that 😉

 

[jimmysmitty]

Same thing with AMD:

http://support.amd.com/en-us/download/chipset?os=Windows%2010%20-%2064

Try installing the official Windows 10 drivers. Maybe it will allow it to detect the device.

 

[PlymouthJoseph]

Switching drives ain't working either and currently installing drivers now

 

[PlymouthJoseph]

Okay, I got it working!

I switched it to my BlueRay drive, changed SATA cables and changed ports. (Swapping my DVD drive and the SSD around)

It first booted but crashed (couldn't read it in time) but tried again and it and it worked. I then switched it back to my DVD drive and it failed to find it, so I switched it back to how it was before and somehow it worked...

Was one very long way to do it but it is working now! 😀 😀

Thank you all for the help.

 

[PlymouthJoseph]

I know this is off topic, but could you visit another thread I made? No one had visited it and it is a problem with my keyboard. I really want people to try and help me find the problem :/

http://www.tomshardware.co.uk/answers/id-2728776/usb-gaming-keyboard-working.html

Please and thank you

- Joe

 

[brendoon]

I have a GA-MA 790 FX-DS5 with Phenom II x4 920 processor which fails to enumerate optical drives when installing Windows 8.1 or Windows 10. [works fine in lower O.S.es] This produces the symptoms Joe describes, failure to show in Device Manager or to be recognized by Windows.

This batch file creates a registry entry which forces Windows 8.1 and 10 to enumerate my optical drives. They appear in Device Manager and are back in full use. Cut the text and paste into Notepad, saving as a .bat file. Then run in an enhanced CMD window.

reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

Alternately, you could cut and paste the following text between the dotted lines and save it as a .reg file. Double-clicking on that .reg file will import it to your registry.

- - - - - - -
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi\Controller0]
"EnumDevice1"=dword:00000001
- - - - - - -

-Brendon

 

[allforfun]

I have recently upgraded to Windows 10 and I wanna play a old game which requires the disk to run, it worked fine in W7 because it could find my DVD drive, but now it is simply not there... Not even in Device Manager.

Any ideas?

- Joe

 

[allforfun]

I have recently upgraded to Windows 10 and I wanna play a old game which requires the disk to run, it worked fine in W7 because it could find my DVD drive, but now it is simply not there... Not even in Device Manager.

Any ideas?

- Joe

 

[sherwoga]

I have a GA-MA 790 FX-DS5 with Phenom II x4 920 processor which fails to enumerate optical drives when installing Windows 8.1 or Windows 10. [works fine in lower O.S.es] This produces the symptoms Joe describes, failure to show in Device Manager or to be recognized by Windows.

This batch file creates a registry entry which forces Windows 8.1 and 10 to enumerate my optical drives. They appear in Device Manager and are back in full use. Cut the text and paste into Notepad, saving as a .bat file. Then run in an enhanced CMD window.

reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

Alternately, you could cut and paste the following text between the dotted lines and save it as a .reg file. Double-clicking on that .reg file will import it to your registry.

- - - - - - -
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi\Controller0]
"EnumDevice1"=dword:00000001
- - - - - - -

-Brendon

Brendon,
I also have a CD DVD drive that is no longer recognized by my machine post upgrade to Windows 10. Have spent 5 hours chatting with helpline at Microsoft to no avail. To their credit they did try.
Hardware: Machine is a Toshiba Satellite C55D A-5163 and drive is listed in Device Manager as "TSSTcorp CDDVDW SU-208FB"
Symptoms: When I open the Device Properties, I see in the Device status pane of the General tab the following:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
Inserting a disk in the drive does cause the drive to spin up, but after less than a minute, the drive goes quiet with nothing displayed on the computer monitor. The device is not listed in the File Explore directory.
Do you think your Regedit solution will work for my computer? Also, can I undo the edit easily if it causes problem?
Glenn

 

[brendoon]

Sorry for the delay Glenn.

Yes, it has worked on all the machines I've seen showing this problem. If Windows 10 updates haven't fixed the problem for you, use the registry edit.

To reverse the edit (if you want to) go to HKLM\SYSTEM\CurrentControlSet\Services\atapi\ and delete "Controller0"

Regards,
Brendon