Windows 10 wants to delete my antivirus app before updating

[norimacek]

Hi,

I have a problem that window 10 pro edition doesn't want to install updates anymore without deleting Symantec Endpoint protection application first. Is there any way around this problem except unistalling and then reinstalling Endpoint protection app (I don't know the key anymore)?

 

[captaincharisma]

you should contact norton about this. they are a legit antivirus program so this shouldn't be happening. if they don't fix it then just uninstall it and use windows built in antivirus

 

[rgd1101]

you can try disable Symantec for the update.

 

[USAFRet]

Win 10 has a habit of doing that.
I've never seen it actually want to "uninstall", but rather "turn off while updating".


So, discover your key first.
Belarc Advisor can probably retrieve it for you.

 

[SkyNetRising]

Windows 10 does that.
Before any large updates like Anniversary and Creator's it always wants to uninstall my Mcafee antivirus.
Not a big problem really.

 

[norimacek]

you should contact norton about this. they are a legit antivirus program so this shouldn't be happening. if they don't fix it then just uninstall it and use windows built in antivirus

I have found out that Norton has a problem with Windows 10 Creators Update
https://support.symantec.com/en_US/article.TECH235458.html
It's a very messy solution, uninstalling, reinstalling new version of Endpoint and then reactivating... Here comes my problem. I use company's server enterprise licence key and I don't know how to reactivate it after reinstalling app on just my computer. I have only administrator right to "my" PC. If I ask our IT department, they will solve my problem in about a year or two 🙂

 

[USAFRet]

you should contact norton about this. they are a legit antivirus program so this shouldn't be happening. if they don't fix it then just uninstall it and use windows built in antivirus

I have found out that Norton has a problem with Windows 10 Creators Update
https://support.symantec.com/en_US/article.TECH235458.html
It's a very messy solution, uninstalling, reinstalling new version of Endpoint and then reactivating... Here comes my problem. I use company's server enterprise licence key and I don't know how to reactivate it after reinstalling app on just my computer. I have only administrator right to "my" PC. If I ask our IT department, they will solve my problem in about a year or two 🙂

Then maybe Endpoint is not for you.
There are, you know...other AV solutions.

 

[norimacek]

you can try disable Symantec for the update.

I have tried it, but it just crashed a system, after updating (blue screen), so I had to use system recovery point. I don't want to test my luck in such way anymore. It almost gave me heart attack, just thinking of losing data not saved in a cloud 🙂

 

[norimacek]

you should contact norton about this. they are a legit antivirus program so this shouldn't be happening. if they don't fix it then just uninstall it and use windows built in antivirus

I have found out that Norton has a problem with Windows 10 Creators Update
https://support.symantec.com/en_US/article.TECH235458.html
It's a very messy solution, uninstalling, reinstalling new version of Endpoint and then reactivating... Here comes my problem. I use company's server enterprise licence key and I don't know how to reactivate it after reinstalling app on just my computer. I have only administrator right to "my" PC. If I ask our IT department, they will solve my problem in about a year or two 🙂

Then maybe Endpoint is not for you.
There are, you know...other AV solutions.

I wish I could choose firewall apps by myself. I work in a large company and we have to use what IT department installs on our PCs.

 

[USAFRet]

I wish I could choose firewall apps by myself. I work in a large company and we have to use what IT department installs on our PCs.

Then why are you worrying about the Windows Update? That is what your IT dept is for.

 

[captaincharisma]

too funny

 

[norimacek]

I wish I could choose firewall apps by myself. I work in a large company and we have to use what IT department installs on our PCs.

Then why are you worrying about the Windows Update? That is what your IT dept is for.

Because I hate being reminded all the time about an update that can't be installed and Microsoft OneDrive setup eating 25 % of my CPU capacity in the background. I have to kill it manually every day. It's not funny when your backtesting and rendering/encoding times are prolonged just because of not fully optimized system. I have requested help from our IT department a few months ago and got an answer that they are working on it. I don't know what they are working on, but obviously not much. So I'm trying to solve this problem by myself.

 

[USAFRet]

Because I hate being reminded all the time about an update that can't be installed and Microsoft OneDrive setup eating 25 % of my CPU capacity in the background. I have to kill it manually every day. I have requested help from our IT department a few months ago and got an answer that they are working on it. I don't know what they are working on, but obviously not much. So I'm trying to solve this problem by myself.

While your IT dept may be incompetent fools...you have apparently run up against a wall with this Update.

There is no 'workaround' we can suggest to circumvent your IT dept policies.

This is when you present the case to your boss, and let him deal with the IT dept boss.
"Boss...my daily workflow is being impacted by 30% because of A, B, C. I've requested assistance from IT (include the email chain here), and gotten no assistance.
This is seriously impacting my daily productivity."

This is not your PC to fix.