[SOLVED] Windows 10 WHEA Uncorrectable Error.

Feb 5, 2019
4
0
10
0
When I exited league of legends yesterday, I got a BSOD with the code being WHEA_UNCORRECTABLE_ERROR. Since then I haven't been able to reproduce the crash.
CPU: 9700K not OC
GPU: RTX 2080
MEMORY: 16GB DDR4 (not OC atm)

DUMP:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, ffffd50e48c86028, b2000000, 30005}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffd50e48c86028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000030005, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


KEY_VALUES_STRING: 1


STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 401

BUILD_VERSION_STRING: 17763.1.amd64fre.rs5_release.180914-1434

SYSTEM_MANUFACTURER: System manufacturer

SYSTEM_PRODUCT_NAME: System Product Name

SYSTEM_SKU: ASUS_MB_CNL

SYSTEM_VERSION: System Version

BIOS_VENDOR: American Megatrends Inc.

BIOS_VERSION: 0805

BIOS_DATE: 01/29/2019

BASEBOARD_MANUFACTURER: ASUSTeK COMPUTER INC.

BASEBOARD_PRODUCT: PRIME Z390-A

BASEBOARD_VERSION: Rev 1.xx

DUMP_TYPE: 1

BUGCHECK_P1: 0

BUGCHECK_P2: ffffd50e48c86028

BUGCHECK_P3: b2000000

BUGCHECK_P4: 30005

BUGCHECK_STR: 0x124_GenuineIntel

CPU_COUNT: 8

CPU_MHZ: e10

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 9e

CPU_STEPPING: c

CPU_MICROCODE: 6,9e,c,0 (F,M,S,R) SIG: A0'00000000 (cache) A0'00000000 (init)

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: RzSDKService.exe

CURRENT_IRQL: f

ANALYSIS_SESSION_HOST: DESKTOP-SJQ5P2Q

ANALYSIS_SESSION_TIME: 02-05-2019 08:48:54.0057

ANALYSIS_VERSION: 10.0.17763.1 amd64fre

STACK_TEXT:
ffff9b00`d588bba8 fffff802`69a4b667 : 00000000`00000124 00000000`00000000 ffffd50e`48c86028 00000000`b2000000 : nt!KeBugCheckEx
ffff9b00`d588bbb0 fffff803`c0ea146b : ffffd50e`48c86028 ffffd50e`464d8860 ffffd50e`464d8860 ffffd50e`464d8860 : hal!HalBugCheckSystem+0xd7
ffff9b00`d588bbf0 fffff802`69dbf7de : ffffd50e`48c86028 00000000`00000000 ffffd50e`464d8860 ffffd50e`464d8860 : PSHED!PshedBugCheckSystem+0xb
ffff9b00`d588bc20 fffff802`69a4cf59 : 00000000`00000728 00000000`00000007 00000000`00000000 00000000`00000000 : nt!WheaReportHwError+0x25e
ffff9b00`d588bc80 fffff802`69a4d2de : 00000000`00000010 ffffd50e`464d88b0 ffff9b00`d588be28 00000000`00000007 : hal!HalpMcaReportError+0x5d
ffff9b00`d588bdd0 fffff802`69a4d1ba : ffffd50e`464d8020 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xf2
ffff9b00`d588be20 fffff802`69a4d424 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xda
ffff9b00`d588be60 fffff802`69a4c69c : 00000000`00000000 ffff9b00`d588c0f0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4
ffff9b00`d588be90 fffff802`69a4d6c7 : ffffd50e`464d8020 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpHandleMachineCheck+0x5c
ffff9b00`d588bec0 fffff802`69d2d3ab : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x37
ffff9b00`d588bef0 fffff802`69c62e7a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0xb
ffff9b00`d588bf20 fffff802`69c62b60 : 00000000`00000000 00000000`00000000 00000000`00000039 00000000`00000000 : nt!KxMcheckAbort+0x7a
ffff9b00`d588c060 00000000`75ec5c38 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x260
00000000`01b0f360 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x75ec5c38


THREAD_SHA1_HASH_MOD_FUNC: 4de11a045a075685c6206f99f334fdcf81e00201

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 0b8032aa666286f6596270ae3164aba9f3d108a7

THREAD_SHA1_HASH_MOD: e68de900930b6f9798c6a02efd69edc806b33cb0

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP: 0

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE

PRIMARY_PROBLEM_CLASS: 0x124_GenuineIntel_PROCESSOR_MAE

TARGET_TIME: 2019-02-05T00:53:29.000Z

OSBUILD: 17763

OSSERVICEPACK: 0

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 784

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: unknown_date

BUILDDATESTAMP_STR: 180914-1434

BUILDLAB_STR: rs5_release

BUILDOSVER_STR: 10.0.17763.1.amd64fre.rs5_release.180914-1434

ANALYSIS_SESSION_ELAPSED_TIME: 5b4

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_mae

FAILURE_ID_HASH: {7c95de0c-286c-8226-45c2-422b4de101d6}

Followup: MachineOwner
---------

 

Colif

Win 10 Master
Moderator
Upon viewing the log, I realized the service "RzSDKService.exe" A razer chroma driver. I will reinstall and see if that helps, however, I won't know for sure cause I'm unable to reproduce the crash at this time.
Its rare for WHEA errors to be so kind as to point out the driver so quickly so you might be okay with reinstalling the drivers. Its also possible it was a one off error but to be sure, can you follow option one on the following link - here

and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD

copy that file to documents

upload the copy from documents to a file sharing web site, and share the link here and I will get someone to convert file into a format I can read
 
Feb 5, 2019
4
0
10
0
Upon viewing the log, I realized the service "RzSDKService.exe" A razer chroma driver. I will reinstall and see if that helps, however, I won't know for sure cause I'm unable to reproduce the crash at this time.
 
Feb 5, 2019
4
0
10
0


CPU: Core i7 9700K
Motherboard: ASUS Z390-A PRIME
Ram: 16GB Corsair Vengeance DDR4 CL15
SSD/HDD: ST320LT012-1DG14C &
WDC WD10JPVX-75JC3T0
GPU: RTX 2080
PSU: EVGA SUPERNOVA 750W G3
Chassis: Meshify C
OS: Windows 10 Home
I did download most of my drivers from the support site, however I downloaded a few from driver easy that I couldn't obtain on the ASUS website.
 

Lutfij

Titan
Moderator
Why would you use a third party app to tell you if your drivers are up to date or not? I'd highly suggest that you stick to Asus for the drivers meant for your board. Since you're on the latest BIOS version(0805), you don't need to worry about BIOS. The other drivers can be found off Nvidia's support site and Intel's support site.
 

Colif

Win 10 Master
Moderator
Upon viewing the log, I realized the service "RzSDKService.exe" A razer chroma driver. I will reinstall and see if that helps, however, I won't know for sure cause I'm unable to reproduce the crash at this time.
Its rare for WHEA errors to be so kind as to point out the driver so quickly so you might be okay with reinstalling the drivers. Its also possible it was a one off error but to be sure, can you follow option one on the following link - here

and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD

copy that file to documents

upload the copy from documents to a file sharing web site, and share the link here and I will get someone to convert file into a format I can read
 

ASK THE COMMUNITY

TRENDING THREADS