Question Windows 10

simmy

Distinguished
Jul 22, 2010
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Windows 10 loads ok, pop in password to get into system, I get a black screen saying c:\WINDOWS\system32\cmd.exe. If I exit the command prompt I just get the black screen, how can this be fixed, so I can get to my desktop items? Tried to find help on this and people said go to start, but there is no start button at the bottom. I also cannot do system restore using windows 10 set up disk, as it says choose a drive, when the system starts.

Help please.
 

Barty1884

Titan
Moderator
I had something similar happen to the gf's laptop. I could manually navigate/launch explorer.exe via the command prompt, but was never able to functionally 'do' anything.

Unfortunately, a clean install is the only route I got to work - and I suspect you'll have to do the same thing, first creating bootable installation media.
 

simmy

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Jul 22, 2010
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Ok got to me to control panel and I am trying a system restore from 27th April.

I think that an Windows update happened, so lets see what system restore does!
 

Barty1884

Titan
Moderator
Yeah, I forgot to mention that - it was a Windows update that did it for me too. But there was no way I'd make it to control panel, so hopefully you're dealing with a different issue.

Fingers crossed on the system restore!
 

simmy

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Jul 22, 2010
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System restored ok, but same issue, however can get to desktop by using explorer.exe.

At least I can get to the start button now and try the fixes mentioned in google, thanks for your help guys, but I might be back.
 

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