Question Windows 11 driver issues with MSI X670E Tomahawk mobo ?

May 14, 2025
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Long time listener, first time caller looking for help. It's probably going to be a lot to read.. yea, definitely not for the faint of heart :)

I believe the issue now is probably MOBO and/or RAM related. My specs are in my signature.
MOBO: MSI X670E Tomahawk - BIOS: E7E12AMS.1G0
CPU: Ryzen 7 9800 X3D
GPU: ASUS TUF 4080 Super
RAM: 32 GB G SKILL F5-6000J3038F16GX2 FX5
PSU: SuperFlower Leadex VII Pro Platinum 850W ATX 3.0
SSD: 2- WD_Black SN850x M.2 2280 PCIe Gen4 NVME, 1TB and 2TB
DISPLAY: Dell P2419H and LG 27GL850-B

(This is basically a timeline of events and a repost of a post I made on the MSI forums.)

- This is a new build that I was using with basically zero issues (other than some Win11 stuff that I'm adapting to) for ~2 months. My RAM and CPU were recognized with no issues; I ran memtest and Prime95 to ensure the RAM and CPU were in order and it's been smooth sailing. I've been playing quite a bit of Path of Exile 2 and Valheim (again) and just fine tuning my fan curves and making sure temps are ok, which they have been. Really no issues until Cyberpunk, MSI Afterburner and updating to the 576.02 NVIDIA drivers.

I installed Afterburner and Rivatuner because I wanted to mess with the GPU fan curve. In hindsight, probably shouldn't have installed Rivatuner as I won't use it and I didn't realize it was going to download DirectX packages; for some reason I feel like that might be cause. Anyway, I only used Afterburner, I set a fan curve and fired up Cyberpunk for the first time and I was running the benchmark over and over with different settings. No issues, everything was fine and system was running great. So I started a new game, got about 10 minutes in and my computer just shut off/restarted.

When I got back into windows, I had no audio. So I restarted and went into the bios (not sure why) just to check everything looked ok, which it did. Got back into Windows and everything was normal, audio was back and nothing in the event viewer other than an unexpected shutdown, of course. So I'm thinking Cyberpunk was pushing my rig too far, even though all the temps looked great. I start up Valheim with Afterburner running and when it gets to the start screen, my cpu crashes and restarts again. This time, audio is fine, but I restart again anyway.

So now I'm thinking its Afterburner causing the issues and I decided to do a system restore back before I installed it, I don't know if that was the best idea, I never use the system restore but its a new OS, fresh install, I figure why not. The restore goes fine but Afterburner is still on my system, maybe I didn't go far back enough, but I'm pretty sure I did. Anyway, I don't have it set as a startup app, so it shouldn't be running in the background unless I start it. So I try Valheim again, this time without Afterburner running and I crash/restart again at the same spot. But this time the restart just hangs at the black screen and I don't get back into Windows, instead I now have the issue where I cannot get into the bios or windows.

- After the above, I was able to get into the bios (I was just not hitting the F1 key soon enough duh), but W11 would just go to black screen, so I decided to reinstall Windows (I used the same USB I made with Rufus on my first install). During install, everything seems to go ok, until the installation completes and the log in screen is supposed to pop up. At this point, the system crashes/restarts. So it's basically the same as before I reinstalled. I can get into my bios, but I crash at the log in screen. That is, until I swapped monitors to a 24" Dell 1080p. Previously I was using my 27" LG 1440p monitor solely when reinstalling (I use both when I'm not having mysterious issues). When I installed Win11 the first time 2months ago, I was using a 24" monitor then too, no clue if that helped but I found a reddit post that suggested to use a different monitor.

- So now I'm at the point where I have a new W11 install and when W11 update runs, I crash again when it tries to install a 24H2 update. Every single time at about 23%. I had to find the temp download folder for the Windows update and delete that to stop it from installing and crashing.

- Next step, I take out 1 RAM stick so I've just got 1x16GB in there and make a new W11 USB using the Media Creation Tool and the ISO from Microsoft. I go thru the install process with 1 crash, but it seems to work ok. I download the latest AMD chipset drivers (previously I was using the drivers from MSI) and tried to install them. I now crash every time when I try to install the chipset drivers. It unpacks the package, writes all or most of the files to the SSD, then crashes. I also turned off Automatic Restarts in Advanced System Settings to see if I would get BSOD message, but it's the same thing, just a complete shutdown/loss of power with Event ID 41 in event viewer.

So after all this I noticed my RAM is technically not on the MSI RAM compatibility list, but the more I read on that, and posts I see of other people using the same RAM with the board, I don't know.. Also want to add the CPU Soc Voltage in bios is set to 1.2v; I've read that if it's too high it can cause issues.

If you read all this, you're a saint. Any suggestions or advice is appreciated.
 
Last edited by a moderator:
Welcome to the forums, newcomer!

I believe the issue now is probably MOBO and/or RAM related. My specs are in my signature.
Sig space specs can and will change over time. When that happens this thread and it's relevant suggestions will be rendered moot to the end user in the same boat as you're in now. This is why we ask users to include their specs in the thread's body. I've shoehorned the specs in, hope you don't mind.

You forgot to mention the make and model of your case and CPU cooler. You have BIOS updates pending.

You're advised to install the OS in offline mode, to prevent the OS from downloading drivers during the OS install process. You're also advised to install all drivers while in offline mode, in an elevated command, i.e, Right click installer>Run as Administrator. A side note would be to remove all drives except for the one you wish to install the OS onto.

updating to the 576.02 NVIDIA drivers.
Disable iGPU in BIOS and then try using DDU to remove all GPU drivers(Intel, AMD and Nvidia) in Safe Mode, then manually install driver version 566.36 in an elevated command.
 
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Hey, thanks for the response!

I'll just copy/paste what I used on MSI forums and add the case; wasn't enough sig space to fit it all.

To your points:
- I've already reinstalled the OS in offline mode to prevent any updates. This is where I am running into the issue now where trying to install the AMD chipset drivers leads to a hard crash. So I just now ran the installer as admin via right click and was able to install them ok - I don't understand why this now worked since I am on an Admin acct and the installer asks for admin rights when it installs. Regardless, that worked and the chipset drivers installed apparently without a hitch. But..

- I don't need to uninstall my GPU driver as none are installed on the fresh W11 install but I get your point. I did confirm my IGPU is disabled in BIOS and I ran the NVIDIA 566.36 install package as admin via R Click and I get another hard crash as it extracts the files; the system just shuts off as it has been doing. The same thing it was previously doing with the AMD drivers.

So, I guess I'll remove the other SSD and update BIOS to see if that helps but I'm not optimistic that those will change anything.

MOBO: MSI X670E Tomahawk
BIOS: E7E12AMS.1G0
CPU: Ryzen 7 9800 X3D
COOLER: Thermalright Peerless Assassin 120
CASE: Fractal Design North XL
GPU: ASUS TUF 4080 Super
RAM: 32 GB G SKILL F5-6000J3038F16GX2 FX5
PSU: SuperFlower Leadex VII Pro Platinum 850W ATX 3.0
SSD: 2- WD_Black SN850x M.2 2280 PCIe Gen4 NVME - 1TB and 2TB
DISPLAY: Dell P2419H and LG 27GL850-B
PERIPH: Logitech G600 Gaming Mouse; Logitech G610 Keyboard; Razer Tartarus V2; Razer Wolverine V2 (do not use Razer software)
 
haven't had time to work on the CPU until today. So here's an update -

I updated the BIOS to the most recent non beta version - 7E12v1H - and reset my fan curves and set RAM to EXPO1 which was recognized correctly by the BIOS. I removed one of the SSDs so now I just have a single SSD - WD_Black SN850x M.2 2280 PCIe Gen4 NVME - 1TB.

Back in windows I tried to install the NVIDIA driver as I did in my previous post, and they system shut off again when extracting the files. So no change there.

I decided to reinstall W11 since I had the new BIOS update (and I disabled the MSI driver utility installer option in the BIOS, previously was enabled) and 1 SSD.

The install went fine until the splash screen is supposed to to come up - then a system shut down again. Since I was on my 27" 1440p monitor, I decided to switch back to the 24" because of my previous crash experience. I switched the monitors and this time the splash screen came up and I was able to continue the W11 install. Until I get to the point where I need an internet connection.. so I have to do the OOBE/BYPASSNRO method, which reboots the cpu, and when it did, I again crash at the splash screen. So now I'm stuck and can't install W11 again.

What a frustrating experience, to say the least. I don't even know where to go next.
 
Nothing Afterburner/RTSS installs will lead to what you're experiencing. The only issues that can arise with RTSS is game incompatibility with the overlay. That's going to result in games not launching or black screens when launching and typically this is in games with anti-cheats.

As odd as this may seem I think it would be worthwhile to check all power connections to your motherboard and video card. Unplug and reconnect at both the motherboard/video card and power supply end. While doing this also make sure the video card is entirely in the PCIe slot.

If none of this works you can just remove the video card entirely and boot off the integrated graphics and see what happens. This can at least eliminate the video card from the equation.
 
Nothing Afterburner/RTSS installs will lead to what you're experiencing. The only issues that can arise with RTSS is game incompatibility with the overlay. That's going to result in games not launching or black screens when launching and typically this is in games with anti-cheats.

As odd as this may seem I think it would be worthwhile to check all power connections to your motherboard and video card. Unplug and reconnect at both the motherboard/video card and power supply end. While doing this also make sure the video card is entirely in the PCIe slot.

If none of this works you can just remove the video card entirely and boot off the integrated graphics and see what happens. This can at least eliminate the video card from the equation.

The Afterburner thought was just my initial reaction as I had 0 issues until I installed it. I've since moved on from that thought.

I've taken the GPU out twice now and reseated it/reconnected power, I'm pretty confident that's not the issue.

Appreciate your input.
 
Small update to my journal: since I can't install W11 it seems w/o issues, I tried to install W10 from a USB drive I purchased directly from M$ ~5 years ago.

I booted to the USB, selected 64 bit edition, the "loading files" screen with a progress bar came up, it got to ~20% and just stayed there. So had to power down. Can't install W10.

So now I try down clocking my RAM from 6000 to 5600 and I'm able to get past the W11 splash screen and a bit further into the setup (I did get here previously after 2 crashes and trying to get into "safe mode") and I'm able to get to the point of entering my user name and password, that's a first. It does some setup crap, restarts and looks like I'm about to get into W11 since I can see my user name and the spinning wheel, and then it crashes/restarts again. So I'm stuck at this point now; downclocking didn't offer any stability.

Clueless and defeated lol.
 
Journal Entry #564: Today we made our way across the mountains, only to be met by another blast of cold wintry air as we descended the other side; the oppressive air pressing us against the rough and craggy terrain. We were keenly aware of the natives tracking our every move as we struggled in the wet snow, no solace was to be had..

I took the previous posters advice and decided to remove the GPU (ASUS TUF GAMING 4080 SUPER) entirely. I had done this before when I was testing different monitor setups, but I didn't really explore it enough.

So now I have no GPU installed and am running on the CPU IGPU. I reinstalled W11 with zero issues and got up and running as if nothing is wrong. I still haven't connected to the internet to update W11. I was able to install the motherboard drivers with no crashes, contrary to my previous attempt with the GPU installed.

So I decide to put the GPU back in and attempt to install the NVIDIA drivers, and like before, I crash when extracting the files; complete shutdown. So now I remove the GPU again, go back to integrated GPU and am able to extract the NVIDIA drivers with no issues - of course, no GPU is detected by the installer.

Another thing to note, with the GPU installed, when I selected "Shut down" in W11, the CPU restarted instead of shutting down. It did this 3 times in a row until I disabled fast startup, then it was able to shut down without a restart. It did not do this with no GPU installed. Also, more importantly, there are Critical errors (Event ID 41) in event viewer when shutting down with the GPU installed.

I now install a different GPU (MSI VENTUS 2X 3060), reboot into W11 with no issues. I try to install the NVIDIA drivers again, and I crash again when extracting the files as I did before with the 4080 installed. So I take the MSI GPU out, go back to IGPU, try to install the NVIDIA drivers again, it extracts the files just fine but of course, doesn't detect a GPU.

A bit of progress in troubleshooting but I'm still not clear what's exactly wrong. I guess I've narrowed it down to NOT(?) the GPU, and either the PSU providing power to the GPU, or the PCIE slot on the MOBO?
 
I have the same motherboard as you, but still running my Ryzen 7 7800X3D.

As a general tip, I would allow Windows to update on setup. Not sure your reasoning to not allow this to happen.

If you are crashing on extraction of files, look into maybe installing/updating all of the drivers for the board, including chipset drivers.

I would also be looking at running just one stick of RAM [if possible] to see if maybe there is a memory issue.

Was that RAM on the supported hardware list on the MSI site? I get that deep into my builds, it reduces issues.
 
I have the same motherboard as you, but still running my Ryzen 7 7800X3D.

As a general tip, I would allow Windows to update on setup. Not sure your reasoning to not allow this to happen.

If you are crashing on extraction of files, look into maybe installing/updating all of the drivers for the board, including chipset drivers.

I would also be looking at running just one stick of RAM [if possible] to see if maybe there is a memory issue.

Was that RAM on the supported hardware list on the MSI site? I get that deep into my builds, it reduces issues.

So the reason I didn't update W11 on my last couple install tries is because I was crashing when it was trying to install an update on one my attempts. I am using the latest ISO from Windows and the Media Creation Tool.

I've already installed the chipset drivers. I stated that in my last post.

I'll reiterate that I am on just one stick of RAM, I removed the other stick early in the troubleshooting process.

You are correct about the RAM - I realized this after the fact and posted it in my initial post. I do look this up on every build as well, and I don't recall exactly when I discovered that its the same RAM as G SKILL F5-6000J3038F16GX2 TZ5N which is on the compatibility list, the only difference is my RAM has a different lower profile heatsink.

I realize I typed A LOT in my posts and expecting anyone to read it all and every tid bit is asking a lot.

I appreciate your response. I'm going to look at taking the rig in somewhere as this is proving to be very difficult to diagnose without some hands on assistance.
 
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A bit of progress in troubleshooting but I'm still not clear what's exactly wrong. I guess I've narrowed it down to NOT(?) the GPU, and either the PSU providing power to the GPU, or the PCIE slot on the MOBO?
PSU seems unlikely given that there wouldn't be any load just from installing the drivers. Of course if you have another PSU you can swap in that isn't going to hurt anything to find out.

That leaves you with faulty motherboard or CPU as your most likely candidates. There's no easy way to rule out one or the other without being able to test either the CPU in a different board or different CPU in this one.