Question WINDOWS 11, MOUSE/TOUCHPAD AUTO SCROLLING ISSUE

[amithrynal16]

Hey there, I am facing this really annoying issue.

My laptop automatically scrolls down on its own. I can't figure out why it's happening.

What's happening?

If i open a page in Chrome it automatically scrolls to the bottom of the webpage.

If i open word or any spreadsheet it automatically scrolls to the last row making it impossible to type.

If i'm just on idle desktop it automatically selects last icon. And when i double click to open some other app icon, it opens the last app. The same goes with any folders or files out there.

What's more?

If i scroll back to top, it again scrolls down. It's like playing tug-of-war :-(

What I have tried so far?

I tried every possible solution like Windows Reset cloud download, updating mouse drivers, everything working well with my hardware keys. I tried external mouse(same auto scrolling). I just couldn't make out this my own. As a temporary fix, if I press Num Lock key, it functions normally for some time, again gets back to auto scrolling Business.

Please help people!

 

[rgd1101]

turn off the touchpad?

 

[amithrynal16]

turn off the touchpad?

I didn't try by turning off the touchpad.

 

[rgd1101]

try it.

 

[JayGau]

I have seen this kind of issues multiple times and it's always the mousepad that is stuck in some "action" state, in your case, scroll down. It's very easy to disable it in Windows 11 and you can just use a regular mouse.

 

[amithrynal16]

try it.

I have disabled the ELAN Input device from device manager>mice and keyboard systems. Restarted the system. Issue still persists.

 

[amithrynal16]

I have seen this kind of issues multiple times and it's always the mousepad that is stuck in some "action" state, in your case, scroll down. It's very easy to disable it in Windows 11 and you can just use a regular mouse.

When i started typing in chrome browser, i found its automatically typing from search results that pop-up. This is weird issue related to touchpad only. Who can help me here?

 

[JayGau]

I have disabled the ELAN Input device from device manager>mice and keyboard systems. Restarted the system. Issue still persists.

Did you go to

Windows Settings->Bluetooth & devices->Touchpad

and disabled it?

 

[rgd1101]

could be keyboard issue. did you try cleaning it or replace it?

 

[amithrynal16]

could be keyboard issue. did you try cleaning it or replace it?

The keyboard keys are working properly when i checked each key with the notepad.

 

[amithrynal16]

Did you go to

Windows Settings->Bluetooth & devices->Touchpad

and disabled it?

I disabled it. The issue is still same with external mouse. May be its something to do with keyboard keys malfunction? Looks to me like hardware issue.

 

[JayGau]

I disabled it. The issue is still same with external mouse. May be its something to do with keyboard keys malfunction? Looks to me like hardware issue.

Then unplug the keyboard and see if the issue still happens.

 

[rgd1101]

test in safe mode?

 

[amithrynal16]

Then unplug the keyboard and see if the issue still happens.

I am using laptop. There is no option to disable keyboard in settings.

 

[amithrynal16]

test in safe mode?

That's good idea. I need to check and see.

 

[amithrynal16]

test in safe mode?

I checked it in safe mode. Same issue of auto scrolling. Is this drivers issue or keyboard issue?

 

[rgd1101]

sound like keyboard

 

[amithrynal16]

sound like keyboard

Fine. I will have to rely on service centre.

 

[amithrynal16]

Hello, I finally found a fix for the above issue when i was in search of permanent solution.

I installed keytweak application and just disabled the Page Up and Page Down buttons. It works wonders. Thank you for all the support. Happy scrolling!😊

 

[rgd1101]

you just masking the symptom. the real issue is the key.

 

[amithrynal16]

you just masking the symptom. the real issue is the key.

Yes you're right. I had actually faced same issue in my old laptop too. This marks keyboard issue, still to note that both the keys function normally.
I am happy with the result.