Windows 7 blue screen cant get into safe mode

[terriv103]

Hello,
I thank you all in advance for your patience and help.

I have a laptop, running windows 7. It seemed to be running slow and I kept getting a message that my windows security essentials was not "turned on". Couldnt seem to resolve that so I uninstalled it. I was going to then run a virus software because that message was preventing me from doing anything at all.

so I uninstalled Windows security essentials....restart computer....I get the option to go to the boot menu, but thats it. After that initial start up it goes right to a blue screen and will do or load nothing.

I tried f8 to get into safe mode, wont work.

any suggestions????

 

[terriv103]

i should have also mentioned that I am getting no errror messages, just straight to the blank screen.

Terri

 

[geekapproved]

Sounds like a virus turned off your MSE. Uninstalling it was probably the completely wrong thing to do.

So what is the blue screen message?

Did you try a system restore to a earlier date?

 

[gavenr]

probably the best thing to do is get a virus scanner boot cd.. probably kaspersky rescue disk just search google for it. If you get viruses off great if not just run windows 7 cd and repair it.

 

[terriv103]

I made a copy of the virus scanner onto a cd from Kapersky. I went into the boot menu and clicked "boot from cd", then restarted the computer. It is still just a blue screen.

 

[Brett928S2]

Hi

Test the hard drive in DOS...

All the best Brett

 

[terriv103]

I cant even get to DOS, it just goes straight to the blue screen and will not acknowledge a thing.

 

[gamerk316]

Whats the error message?

Given how you get a BSOD at boot, and that MSE is unable to actually start, you either have a virus problem or a memory problem. I'd run memtest86 for a bit and see if it picks up anything.

 

[terriv103]

thank you gamerk316. forgive my ignorance, but how to I run anything if it wont respond to anything and will only display the blue screen. I honestly dont think it is a memory problem however. I use it for school, it is new and there is no music, videos and only a few pics on it. seeing a how it started, i do believe it is a virus which I then made worse.

 

[gamerk316]

I'd run a memory check anyway, just to confirm thats not the problem.

 

[terriv103]

absolutely, thank you.