Windows 7 boots but no communication with mouse and keyboard

[ojsiracusa]

system boots in windows 7 64 bit home premium but mouse (usb) and keyboard (integrated with notebook) are frozen. No response !! any ideas please

 

[Gandalf]

Check your Device Manager.
Reference - http://support.microsoft.com/kb/133240

 

[asauka]

What notebook are we talking about?

 

[cassandraf_winteam]

System specs would be helpful here. Is your notebook equipped to run Windows 7? If so, this may just be a driver issue. Take a look at this http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly and see if it helps...

Let us know what happens!
Cassandra
Microsoft Windows Outreach

 

[caj2222]

i have same issue with a toshiba satellite l455D-s5976 notebook. it came preloaded with win 7 home premium.

i worked on this laptop last month (for a friend) and it was heavily infected with malware and a couple trojans. i cleaned it and used it for a couple days before returning it.

i dont have restore disks but am tempted to reload windows - has to be a driver issue.

i did plug in a usb keyboard, but it did not work either.

i may but from a linux distro on a cd, or from barte pe to verify.