windows 7 dvd's and cd's not reading

ashley6

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Jul 20, 2015
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my dvd drive is not reading dvd's or cd's it started recently after i installed avg antivirus ,,,im using windows 7
 

Wile E Coyote

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Apr 24, 2014
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So what you are saying is that the computer won't even recognize that there is a disk in the drive.Or does it recognize the CD in the drive but it will not play any thing.

Avg should not be effecting hardware.
Try this(2):
1) Shut down PC.
2) Physically disconnect the CD/DVD Drive.
3) Reboot to Windows with NO DVD drive.
4) Shut down PC.
5) Physically reconnect the CD/DVD Drive.
6) Reboot to Windows with DVD drive.
7) Check Device status.

I'm assuming you've already tried a system restore to a point before this started? (Easiest first)Have you tried running an sfc/scannow? It will check for and possibly fix any corrupted system files. We have many excellent tutorials here at the forums.

To run sfc/scannow you need to open command prompt.

Let know how it goes.
 

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