windows 7 dvd's and cd's not reading

[ashley6]

my dvd drive is not reading dvd's or cd's it started recently after i installed avg antivirus ,,,im using windows 7

 

[Wile E Coyote]

my dvd drive is not reading dvd's or cd's it started recently after i installed avg antivirus ,,,im using windows 7

So what you are saying is that the computer won't even recognize that there is a disk in the drive.Or does it recognize the CD in the drive but it will not play any thing.

Avg should not be effecting hardware.
Try this(2):
1) Shut down PC.
2) Physically disconnect the CD/DVD Drive.
3) Reboot to Windows with NO DVD drive.
4) Shut down PC.
5) Physically reconnect the CD/DVD Drive.
6) Reboot to Windows with DVD drive.
7) Check Device status.

I'm assuming you've already tried a system restore to a point before this started? (Easiest first)Have you tried running an sfc/scannow? It will check for and possibly fix any corrupted system files. We have many excellent tutorials here at the forums.

To run sfc/scannow you need to open command prompt.

Let know how it goes.

 

[mbarnes86]

Hi

Can you boot up your PC from a windows DVD ?
(or any other bootable Cd or DVD)
This shows if the DVD player is not working due to software registry corruption or a hardware fault

If the upper or lower filter drivers registry setting gets corrupt DVD drive stops working under Windows

Microsoft has a fixit tool for this problem

https://support.microsoft.com/en-gb/mats/cd_dvd_drive_problems/en-us


regards

Mike Barnes