Windows 7 HELP- Startup repair:no good Not even working in safemode...

[BentInKnots11]

Hello,
I'm trying to help a friend out...
I've tried the Startup Repair & get:
Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21200804
Problem Signature 05: AutoFailover
Problem Signature 06: 18
Problem Signature 07: NoRootCause
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

In System Recovery Options it keeps telling me the user or password are incorrect.

The damn thing won't even start in Safe Mode so I have no Command Prompt. I don't even have the Windows 7 disk...

Any help would be greatly appreciated!! Thanks!!

 

[hpdeskjet]

What are the system specifications?

 

[scout_03]

ask him the password and user name also if he put it in lower case or upper case

 

[BentInKnots11]

Toshiba Satellite L675-S7018 running Windows 7 Home Premium OA
As it's not my computer (and I can't even get it to boot up), that's all the info I can give.

 

[BentInKnots11]

ask him the password and user name also if he put it in lower case or upper case

I did get the password and the System Recovery is still telling me it's incorrect.

 

[scout_03]

did it came with the recovery disk from toshiba

 

[BentInKnots11]

did it came with the recovery disk from toshiba

Nope...

 

[scout_03]

unplug and remove the battery to drain power after put battery back and try to open if this is not working you will have to gget the manual from your friend that explain how to proceed

 

[Brett928S2]

Hi

Test the hard drive in DOS....I have seen this a few times when you put in the correct password and it does not accept it.... its usually caused by damaged hard drive sectors...

All the best Brett

 

[BentInKnots11]

Hi

Test the hard drive in DOS....I have seen this a few times when you put in the correct password and it does not accept it.... its usually caused by damaged hard drive sectors...

All the best Brett

Well... I don't know how to get to DOS because no option works to boot: not safe mode, safe mode with command prompt, certainly not normally... Any suggestions? 🙂

 

[BentInKnots11]

Ok- FINALLY got the password working, tried a system restore that told me it didn't work...

Any suggestions on what my next step should be??

Thanks. 🙂

 

[scout_03]

ifirst you try the restore from windows itself or the recovery part on hdd and did not work did he have a recovery cd made when he bought it