Windows 7 PC can't find wireless printer

Mar 28, 2018
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HP windows 7 PC can't find HP wireless printer connected to network (wirelessly) but if that printer is hardwired to router, the PC can find it wirelessly.
 
Mar 28, 2018
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I cannot ping it while the printer only connected wirelessly. THere is no other computer there (sister's place); however I discovered she has an iPad and it cannot find the printer while it is connected wirelessly. All is okay when printer connected via cat-5 directly to router.

Therefore, I guess is it really some issue with the Arris AT&T router which is somehow blocking access to the printers. I don't see any settings firewall-wise which say block, but something there is.

Therefore I guess ultimately, this is not W7 related at all and I'm doomed to hours on the phone with AT&T non-support.

Thank you for your time in reading and replying.
 

hang-the-9

Titan
Moderator
If you can't ping the printer, need to check it why it's not connecting. If you print a test page, does it show a valid IP for the wifi, like 192.x.x.x or 10.x.x.x? Did you run the wifi setup on the printer to connect it?

Does not sound like a Windows issue at all, and probably not a router issue, need to check the printer config first to see if it's even connected to your WiFi and go from there.
 
Mar 28, 2018
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Thanks.
Wirelessly it shows up as 192.168.1.200 and while connected cat-5 as .202 -- test page and "network report" for either connections shows it as connected. Yes I followed the HP setup for the setup.
Thanks for taking the time to reply.
 

hang-the-9

Titan
Moderator
So it has a correct IP on wireless but you can't ping that address? It's not on a guest WiFi is it? If it's on guest WiFi it will be segregated from the normal network. See if there is an update for the printer while it's on a cable, and run that. The router should not be blocking access to the printer, it's on the same network.
 
Mar 28, 2018
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I'll check that out, thanks!
 
Mar 28, 2018
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Interesting since wireless was set up first, but I shall explore how to set a hard-coded IP on this AT&T router.
thanks for taking the time to reply
 

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