[SOLVED] Windows 7 showing half of my installed RAM (16 gb when it should read 32 gb)

[Taterz]

I recently upgraded my RAM in order to make video editing (and to an extent gaming) better with Dual Channel. Having gone through a few broken/bad/incompatible RAM buys off Newegg, I finally found a pair of Aegis 2x16 gb sticks with the model F4-2400C17D-32GIS. The issue I am having is that the RAM is not being read when I have the pair together. I have tried the following:

1. RAM stick 1 in slot 1 - computer loads, Windows reads 16 gb and 48 mb hardware reserved
2. RAM stick 1 in slot 2 - computer loads, Windows reads 16 gb and 48 mb hardware reserved
3. RAM stick 2 in slot 1 - computer loads, Windows reads 16 gb and 48 mb hardware reserved
4. RAM stick 2 in slot 2 - computer loads, Windows reads 16 gb and 48 mb hardware reserved
5. RAM stick 1 in slot 1, RAM stick 2 in slot 2 - computer loads, Windows reads 16 gb and 16 gb hardware reserved
6. RAM stick 2 in slot 2, RAM stick 2 in slot 1 - computer loads, Windows reads 16 gb and 16 gb hardware reserved
7. Flashed BIOS to F26, computer loads, Windows reads 16 gb and 16 gb hardware reserved

As far as I can tell, the computer is reading it as Dual Channel in CPU-Z. Speccy is reading it as 32 gb of Unknown RAM. I've attached the CPU-Z readout as an image. From my testing it seems that neither the RAM nor motherboard is bad, at least in the sense that there's no issue with each slot or stick alone. I've tried changing the boot memory to force 32 gb (it was initially unchecked, so it wasn't forcing 16 gb), and the same amount was being reserved. I've run a BurnIn test to confirm the RAM isn't bad, they passed. Is there something I missed? This is really bumming me out

Hardware:
H110m Gaming 3 motherboard
Aegis 2x16 GB DDR4 2400 mHz RAM
RX 470 graphics card
Intel I5 6600k CPU
500W power supply

Software:
Windows 7 64-bit

My motherboard should be capable of maxing out to 32 gb, since each slot is limited to 16 gb. I was previously using a single 32 gb RAM stick, is it possible that may have somehow messed with a setting somewhere? The computer was operating fine with it. To clarify, my issue is with my current 2x16 gb configuration.

https://imgur.com/crgUlF7

View: https://imgur.com/crgUlF7


Couldn't add an image, so I linked it above (my CPU-Z readout).

 

[kanewolf]

I recently upgraded my RAM in order to make video editing (and to an extent gaming) better with Dual Channel. Having gone through a few broken/bad/incompatible RAM buys off Newegg, I finally found a pair of Aegis 2x16 gb sticks with the model F4-2400C17D-32GIS. The issue I am having is that the RAM is not being read when I have the pair together. I have tried the following:

1. RAM stick 1 in slot 1 - computer loads, Windows reads 16 gb and 48 mb hardware reserved
2. RAM stick 1 in slot 2 - computer loads, Windows reads 16 gb and 48 mb hardware reserved
3. RAM stick 2 in slot 1 - computer loads, Windows reads 16 gb and 48 mb hardware reserved
4. RAM stick 2 in slot 2 - computer loads, Windows reads 16 gb and 48 mb hardware reserved
5. RAM stick 1 in slot 1, RAM stick 2 in slot 2 - computer loads, Windows reads 16 gb and 16 gb hardware reserved
6. RAM stick 2 in slot 2, RAM stick 2 in slot 1 - computer loads, Windows reads 16 gb and 16 gb hardware reserved
7. Flashed BIOS to F26, computer loads, Windows reads 16 gb and 16 gb hardware reserved

As far as I can tell, the computer is reading it as Dual Channel in CPU-Z. Speccy is reading it as 32 gb of Unknown RAM. I've attached the CPU-Z readout as an image. From my testing it seems that neither the RAM nor motherboard is bad, at least in the sense that there's no issue with each slot or stick alone. I've tried changing the boot memory to force 32 gb (it was initially unchecked, so it wasn't forcing 16 gb), and the same amount was being reserved. I've run a BurnIn test to confirm the RAM isn't bad, they passed. Is there something I missed? This is really bumming me out

Hardware:
H110m Gaming 3 motherboard
Aegis 2x16 GB DDR4 2400 mHz RAM
RX 470 graphics card
Intel I5 6600k CPU
500W power supply

Software:
Windows 7 64-bit

My motherboard should be capable of maxing out to 32 gb, since each slot is limited to 16 gb. I was previously using a single 32 gb RAM stick, is it possible that may have somehow messed with a setting somewhere? The computer was operating fine with it. To clarify, my issue is with my current 2x16 gb configuration.

https://imgur.com/crgUlF7

View: https://imgur.com/crgUlF7


Couldn't add an image, so I linked it above (my CPU-Z readout).

Your limitation is Windows 7 Home. It supports 16GB max. You will have to change your OS to access more RAM.

 

[Taterz]

Thank you! I changed my OS (after a lengthy amount of time lol) and it is indeed recognizing my actual total RAM now.