So I recently upgraded to windows 8.1 from windows 8 (I know I'm a bit late) and my laptop started hanging/freezing just minutes after booting up and the task manager showed this
https://imagizer.imageshack.us/v2/320xq90/r/924/tUmtZD.jpg
https://imagizer.imageshack.us/v2/320xq90/r/923/9i5vNo.png
https://imagizer.imageshack.us/v2/320xq90/r/924/JXVCdd.png
Although my laptop works fine in safe mode but in normal mode it keeps freezing and crashing.
I'm sure this is some windows related issue and my hard drive is not dying because I've performed diagnostics and speccy says hard drive health is good.
I've tried some solutions I found like disabling the following services:
Wserch
Superfetch
BITS
I also did a chkdsk /r and /f for C:
The problem is still there like before
Currently I started it in a clean boot environment. I cannot perform a malware scan from mcafee in a clean boot environment.
Can this be solved without resetting/ loosing personal files/ restore?
But of there's no other way I'll try that too.
Please help me...
Edit:
I started in clean boot environment with startup disabled because my technician asked me to and now I cannot open msconfig... how will I start in normal mode again?
https://imagizer.imageshack.us/v2/320xq90/r/924/tUmtZD.jpg
https://imagizer.imageshack.us/v2/320xq90/r/923/9i5vNo.png
https://imagizer.imageshack.us/v2/320xq90/r/924/JXVCdd.png
Although my laptop works fine in safe mode but in normal mode it keeps freezing and crashing.
I'm sure this is some windows related issue and my hard drive is not dying because I've performed diagnostics and speccy says hard drive health is good.
I've tried some solutions I found like disabling the following services:
Wserch
Superfetch
BITS
I also did a chkdsk /r and /f for C:
The problem is still there like before
Currently I started it in a clean boot environment. I cannot perform a malware scan from mcafee in a clean boot environment.
Can this be solved without resetting/ loosing personal files/ restore?
But of there's no other way I'll try that too.
Please help me...
Edit:
I started in clean boot environment with startup disabled because my technician asked me to and now I cannot open msconfig... how will I start in normal mode again?