Windows 8.1 BSOD; DRIVER_IRQL_NOT_LESS_OR_EQUAL; ntoskrnl.exe

[csnewberry]

Hello everyone; I am trying to figure out why I keep getting blue screen errors when gaming. The problem happens periodically. I can use my computer for a week with no problems, and then the blue screen will occur randomly.

Windows created a minidump when it went to the blue screen. Here are the contents of the minidump via BlueScreenView and the Windows Debugger 64:

BlueScreenView gives me this readout:

060114-5078-01.dmp 6/1/2014 5:13:44 PM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 00000000`00000001 00000000`00000002 00000000`00000001 ffffd000`96c13400 ntoskrnl.exe ntoskrnl.exe+153fa0 x64 ntoskrnl.exe+153fa0 C:\Windows\Minidump\060114-5078-01.dmp 4 15 9600 279,784 6/1/2014 5:14:10 PM


I have also used the Windows Debugger program, and it gives me this readout:

*******************************************************************************

Bugcheck Analysis

*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {1, 2, 1, ffffd00096c13400}

Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+23a )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************

Bugcheck Analysis

*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000001, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: ffffd00096c13400, address which referenced memory

Debugging Details:
------------------


WORKER_ROUTINE:
+8fc66a30d73c
00000000`00000001 ?? ???

WORK_ITEM: ffffd00096c13400

CURRENT_IRQL: 2

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: AV

PROCESS_NAME: System

ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre

TRAP_FRAME: ffffd000975cef00 -- (.trap 0xffffd000975cef00)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000001 rbx=0000000000000000 rcx=0000000000000001
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=ffffd00096c13400 rsp=ffffd000975cf098 rbp=ffffe0018546cc90
r8=0000000000000000 r9=0000000000000007 r10=0000000000000000
r11=fffff801f38744db r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na po nc
ffffd000`96c13400 0022 add byte ptr [rdx],ah ds:00000000`00000001=??
Resetting default scope

LAST_CONTROL_TRANSFER: from fffff801d37ebae9 to fffff801d37dffa0

STACK_TEXT:
ffffd000`975cedb8 fffff801`d37ebae9 : 00000000`0000000a 00000000`00000001 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
ffffd000`975cedc0 fffff801`d37ea33a : 00000000`00000001 00000000`00000000 00000000`00000000 ffffd000`975cef00 : nt!KiBugCheckDispatch+0x69
ffffd000`975cef00 ffffd000`96c13400 : 00000000`00000000 ffffe001`8546cc90 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x23a
ffffd000`975cf098 00000000`00000000 : ffffe001`8546cc90 00000000`00000000 00000000`00000000 00000000`00000000 : 0xffffd000`96c13400


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!KiPageFault+23a
fffff801`d37ea33a 440f20c0 mov rax,cr8

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: nt!KiPageFault+23a

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 53388e13

IMAGE_VERSION: 6.3.9600.17085

BUCKET_ID_FUNC_OFFSET: 23a

FAILURE_BUCKET_ID: AV_nt!KiPageFault

BUCKET_ID: AV_nt!KiPageFault

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:av_nt!kipagefault

FAILURE_ID_HASH: {ec3e2762-48ae-ffe9-5b16-fbcb853e8320}

Followup: MachineOwner
---------


This installation of Windows 8.1 is new as I just installed an SSD in my computer about a month ago. The computer operates fine except for the occasional blue screen when I'm playing games on the computer. For system specifications, I am using Windows 8.1 on a 120 GB Kingston V300 SSD, a 500 GB 7200 RPM Seagate HDD, an MSI R9 270 GPU, AMD A10 5800K CPU, 8 GB of Crucial 1866 MHz RAM, a Corsair 500 W PSU, and an ASRock motherboard. The problem occurs whether I am overclocking or not, and since I am encountering this issue, I am not overclocking at the moment. I do use MSI Afterburner to better control the fan as my GPU likes to keep the card at 80° C, but again, the blue screen has happened when I haven't manually controlled the GPU fan as well. The system is not overheating as I monitor the temperatures using HWMonitor and all the temperatures are normal.

As far as troubleshooting goes, I have run memtest86+ with 8 passes and no errors were found. Windows is also reporting no errors on my SSD and HDD when I scan them. I have tested the system with FurMark and prime95 and encountered no problems. I am using the latest graphics card drivers from AMD for my R9 270 and according to Windows Update, Windows is up to date. I have completed a Systems File Checker scan (sfc /scannow) and didn't encounter any problems. As far as chipset, BIOS, and motherboard drivers, I have the latest ones from my motherboard manufacturer's website. I have run a virus scan using Windows Defender and no threats were found. I'm pretty much at a loss as to what is causing this problem. Any help you can provide is appreciated. Thank you!

(I edited the post to hopefully make things more clear and to provide more information).

 

[IRyannHD]

Have you downloaded the latest drivers for your GPU, Mobo?

Also what are your specs?

 

[csnewberry]

Have you downloaded the latest drivers for your GPU, Mobo?

Also what are your specs?

Thank you for your reply. My BIOS is up to date as are the GPU drivers. My CPU is an AMD A10 5800K, GPU is an AMD R9 270, I have 8 GB of RAM, a 120 GB SSD and a 500 GB HDD. For the power supply I have a 500W one from Corsair.

 

[IRyannHD]

Not a bios update I mean motherboard updates, things like chipset drivers.

I also recommend running furmark, prime95 and a memtest.

 

[csnewberry]

Not a bios update I mean motherboard updates, things like chipset drivers.

I also recommend running furmark, prime95 and a memtest.

Oh, sorry about that. I have checked with my motherboard manufacturer's website (http://www.asrock.com/mb/AMD/FM2A75M-DGS/index.us.asp?cat=Download&os=Win8a64) and have all the latest drivers installed, although I don't see chipset drivers even listed on their website unless it is the AMD All in One driver. I let memtest86+ run over night and complete 8 passes and no errors were found. I have also run Furmark for an hour and my computer never crashed or overheated as well as prime95.

 

[Droes]

So it's a fairly recent graphics card? Did you have another OS before this without any problems?

I've experienced something similar, my graphics card had a production fault and would cause my PC to BSOD after half an hour to a few hours of gaming. I had to send the card back for warranty, got the same card back without any changes and with the problem still happening.

After I send it for a second time they swapped the card for a slightly better one, because my card was out of production.

But I had the problem from the start I bought it new.

 

[csnewberry]

So it's a fairly recent graphics card? Did you have another OS before this without any problems?

I've experienced something similar, my graphics card had a production fault and would cause my PC to BSOD after half an hour to a few hours of gaming. I had to send the card back for warranty, got the same card back without any changes and with the problem still happening.

After I send it for a second time they swapped the card for a slightly better one, because my card was out of production.

But I had the problem from the start I bought it new.

My GPU is about two months old. I recently installed an SSD in my computer so I just did a clean install on it. I didn't get these blue screens on the old install, but I also didn't use the new GPU for long before I installed the SSD.

 

[csnewberry]

I also noticed after this BSOD that I was missing about 6 GB of space on my SSD. I was able to track it down to the page file where previously it was only using 2 GB and now it is using 8 GB. Is this normal?

 

[csnewberry]

Here's a little update. Apparently there are some ongoing issues with the current AMD Catalyst 14.4 drivers and blue screen problems. I am going to install the previous version of the drivers and see if that solves my problem. From what I can glean from AMD's website, this issue involves the AHCI driver. AMD has even gone as far as to remove the driver from their installation.

 

[csnewberry]

So it has been one week since I uninstalled the up-to-date 14.4 drivers and installed the older 13.12 drivers, and so far I haven't received a blue screen yet. I have stress tested the system and tried everything I could to get the system to blue screen, but it has been running like a dream. Time will tell, but this problem looks like it was caused by bad drivers from AMD. Hopefully they fix the issue soon!