Windows 8.1 computer can't connect to the internet while others can

TheMBmulti

Reputable
Nov 26, 2014
8
0
4,510
Hello everyone, I've got a problem with my Windows 8.1 pc. I was on holiday for 2 weeks and my pc was turned off the whole time. When I got back, it wouldn't connect to the internet anymore. I can see that it's connected to wired internet, but is says the connection is 'limited', basically I can't go to the internet. Then I tried wireless connection but it gave the same message. My windows 8 laptop works fine on the wireless internet and it also works with the internet wire form my pc (I was making sure it wasn't the wire causing problems and it doesn't). Also my Windows 7 laptop works fine on the wireless internet. Does anyone have an idea how to solve this problem?

P.S. Also my Norton keeps running an Internet Connectivity Repair with Norton Autofix every time I start up my pc (no idea if that's important for the solution for the problem, I'm mentioning it just in case :p)
 

Norton Support

Honorable
Oct 1, 2013
60
0
10,660


Hi TheMBmulti,

Sorry for the inconvenience. May I know the name/version of Norton program you have in the PC? Also, may I know if you have tried to disable Norton Firewall and checked the status? Let me know I could help you with that.

Thanks!

Dinesh
Norton Support