Windows 8, no net, won't reset.

[Kydi]

I must have some nasty bugs on my PC, nothing in the utilities will work. I can't backup, restore or reset, everything fails. I can't get online, TCP/IP seemes to be gone, troubleshooting can't run.

Is there any one piece of software I should buy to try and fix things myself before $$$ computer repair, and/or, how do I save my MS office serials, without downloading anything (no net?)
I moved to WInnipeg, the boxes for office are still back home. It was registered I belive, as I had to have help to download the right year. Any help is appreciated. Thanks!

 

[ThatGeekloner]

Have you contact any ISP company to connect the internet? Or have you tried reinstalling win 8 or check your computer's compatibility for the OS?

 

[Kydi]

Hi all.
I seem to have fixed it .. at least for now, thanks to Tom's! I went out and bought Kaspersky AV on the store guy's recommendation. I knew he wouldn't be able to fix it until Monday, so I thought at least I'd give it a go during the weekend myself. So on the first go around of trying to install the AV, I got error message 1935.., which led me to retrying in safe mode.. which led to error 1719.. and when I googled that, I got the info posted below. After working through what it advised, I could booth the installer again, Kaspersky installed, and now I'm back on the net, i've brought the software up to current status, and it's doing a full pc scan. So happy!! Not out of the water yet. but on the way. Solution:

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/error-1719-windows-installer-service-could-not-be/a3d7a90f-5953-4b93-a536-d807e21e0b93

(copy/pasted..)
You can resolve the error 1719 by using the methods discussed below:

Method 1:
Start the Windows Installer service
1. Click Start, type Services.msc and press {ENTER}
2. Double-click Windows Installer
3. Set the Startup type of Windows Installer to Manual
4. Click Start to start the service. Note down the error message if any.
5. Click OK.

Method 2: Unregister and re-register the Windows Installer to do that follow the steps provided below.

1. Click Start, click Run, type MSIEXEC /UNREGISTER, and then click OK. Even if you
do this correctly, it may look like nothing occurs.
2. Click Start, click Run, type MSIEXEC /REGSERVER, and then click OK. Even if you
do this correctly, it may look like nothing occurs, or you may briefly see an hourglass.
After you run this command, the operation is complete.
3. Try your Windows Installer-based application again.

Method 3: Try performing SFC scan on the computer.

1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow
2. Type the following command, and then press ENTER: sfc /scannow
[The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.]

A message will appear stating that 'The system scan will begin'. Be patient because the scan may take some time

3. If any files require a replace SFC will replace them. You may be asked to insert your Win7 DVD for this process to continue
4. If everything is okay you should, after the scan, see the following message "Windows resource protection did not find any integrity violations"
5. After the scan has completed, close the command prompt window, restart the computer and check.
Check the below mentioned link for further guidance on SFC scan –

http://support.microsoft.com/kb/929833

Note: Uninstall the one already present in your system from the Control Panel -> Program and Features.

Thanks and Regards:
I. Suuresh Kumar- Microsoft Support.

 

[Dana Miles Wallace]

Hi all.
I seem to have fixed it .. at least for now, thanks to Tom's! I went out and bought Kaspersky AV on the store guy's recommendation. I knew he wouldn't be able to fix it until Monday, so I thought at least I'd give it a go during the weekend myself. So on the first go around of trying to install the AV, I got error message 1935.., which led me to retrying in safe mode.. which led to error 1719.. and when I googled that, I got the info posted below. After working through what it advised, I could booth the installer again, Kaspersky installed, and now I'm back on the net, i've brought the software up to current status, and it's doing a full pc scan. So happy!! Not out of the water yet. but on the way. Solution:

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/error-1719-windows-installer-service-could-not-be/a3d7a90f-5953-4b93-a536-d807e21e0b93

(copy/pasted..)
You can resolve the error 1719 by using the methods discussed below:

Method 1:
Start the Windows Installer service
1. Click Start, type Services.msc and press {ENTER}
2. Double-click Windows Installer
3. Set the Startup type of Windows Installer to Manual
4. Click Start to start the service. Note down the error message if any.
5. Click OK.

Method 2: Unregister and re-register the Windows Installer to do that follow the steps provided below.

1. Click Start, click Run, type MSIEXEC /UNREGISTER, and then click OK. Even if you
do this correctly, it may look like nothing occurs.
2. Click Start, click Run, type MSIEXEC /REGSERVER, and then click OK. Even if you
do this correctly, it may look like nothing occurs, or you may briefly see an hourglass.
After you run this command, the operation is complete.
3. Try your Windows Installer-based application again.

Method 3: Try performing SFC scan on the computer.

1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow
2. Type the following command, and then press ENTER: sfc /scannow
[The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.]

A message will appear stating that 'The system scan will begin'. Be patient because the scan may take some time

3. If any files require a replace SFC will replace them. You may be asked to insert your Win7 DVD for this process to continue
4. If everything is okay you should, after the scan, see the following message "Windows resource protection did not find any integrity violations"
5. After the scan has completed, close the command prompt window, restart the computer and check.
Check the below mentioned link for further guidance on SFC scan –

http://support.microsoft.com/kb/929833

Note: Uninstall the one already present in your system from the Control Panel -> Program and Features.

Thanks and Regards:
I. Suuresh Kumar- Microsoft Support.

I tried everything you suggested and it didn't work

 

[Dana Miles Wallace]

I have the same problem, except I tried everything that you suggested for my Windows 8 system and I still can't refresh my pc and reinstall windows. I have no Internet capability. My other PCs work just fine. My ISP repair techs agree that the problem has nothing to do with my Internet settings.