Question Windows black screen reboots itself randomly

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H

heikkix

Oct 10, 2020
14
0
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Hi everyone,

I got this problem. My windows randomly (sometimes after 2min, sometimes after 4 hours) boots itself while playing CSGO. It doesn't prompt any errors or blue screens. Just goes straight to black screen and after a few seconds the normal boot starts. Haven't noticed this issue while doing anything else than gaming CSGO. But then again, I don't do much on my desktop pc than CSGO and youtube.

Have been having this issue before for about a month or so. Yesterday I formatted and reinstalled Windows 10. Issue still persists. All drivers, software and BIOS are the latest ones and clean installed.

No OC, only enabled XMP profile for my memory in BIOS.

Some relevant software:
windows 10 edu x64
f-secure safe (on the background)
on the background running only neccessaries (driver softwares), f-secure and discord

Setup:
asrock x570 phantom gaming 4
ryzen 5 3600
msi radeon 5700 8gb
corsair mp510 m2 ssd 480gt
corsair vengeance LPX ddr4 3200mhz
corsais rm650x 80 plus gold
4x noctua case fans
1x noctua nh-u12s se-am4 for CPU
1x 27 inch screen, 1x gaming mouse, 1x gaming keyboard, 1x hyperx headset, 1x 2.0 speakers (if someone's wondering the power usage)

Done stress tests for:
Memory with windows tool - > OK
CPU with ryzen and cinebench -> OK
GPU with 3dmark -> OK

Have only been watching my CPU and GPU temps. They seem to be fine for a few hour session:
CPU around 70C, max 75-80C
GPU around 75C, hot spot max 95C & other temps max around 80C

There is only 2 relevant observations in Event viewer. The first one being error eventid 6008 and the second critical error eventid 41. XML-pastas below

EventID 6008:
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-10-10T20:17:20.0662268Z" />
<EventRecordID>1579</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>DESKTOP-85Q63LP</Computer>
<Security />
</System>
- <EventData>
<Data>22.53.02</Data>
<Data>‎10/‎10/‎2020</Data>
<Data />
<Data />
<Data>27084</Data>
<Data />
<Data />
<Binary>E4070A0006000A001600350002008701E4070A0006000A001300350002008701600900003C000000010000006009000001000000B00400000100000000000000</Binary>
</EventData>
</Event>

EventID 41:
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2020-10-10T20:17:16.8118668Z" />
<EventRecordID>1588</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-85Q63LP</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">1</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>

Thanks in advance! I hope someone has something in mind :)
 
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W

white.a.drew

Dignified
Oct 14, 2017
4,385
404
16,390
heikkix said:
Hi everyone,

I got this problem. My windows randomly (sometimes after 2min, sometimes after 4 hours) boots itself while playing CSGO. It doesn't prompt any errors or blue screens. Just goes straight to black screen and after a few seconds the normal boot starts. Haven't noticed this issue while doing anything else than gaming CSGO. But then again, I don't do much on my desktop pc than CSGO and youtube.

Have been having this issue before for about a month or so. Yesterday I formatted and reinstalled Windows 10. Issue still persists. All drivers, software and BIOS are the latest ones and clean installed.

No OC, only enabled XMP profile for my memory in BIOS.

Some relevant software:
windows 10 edu x64
f-secure safe (on the background)
on the background running only neccessaries (driver softwares), f-secure and discord

Setup:
asrock x570 phantom gaming 4
ryzen 5 3600
msi radeon 5700 8gb
corsair mp510 m2 ssd 480gt
corsair vengeance LPX ddr4 3200mhz
corsais rm650x 80 plus gold
4x noctua case fans
1x noctua nh-u12s se-am4 for CPU
1x 27 inch screen, 1x gaming mouse, 1x gaming keyboard, 1x hyperx headset, 1x 2.0 speakers (if someone's wondering the power usage)

Done stress tests for:
Memory with windows tool - > OK
CPU with ryzen and cinebench -> OK
GPU with 3dmark -> OK

Have only been watching my CPU and GPU temps. They seem to be fine for a few hour session:
CPU around 70C, max 75-80C
GPU around 75C, hot spot max 95C & other temps max around 80C

There is only 2 relevant observations in Event viewer. The first one being error eventid 6008 and the second critical error eventid 41. XML-pastas below

EventID 6008:
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-10-10T20:17:20.0662268Z" />
<EventRecordID>1579</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>System</Channel>
<Computer>DESKTOP-85Q63LP</Computer>
<Security />
</System>
- <EventData>
<Data>22.53.02</Data>
<Data>‎10/‎10/‎2020</Data>
<Data />
<Data />
<Data>27084</Data>
<Data />
<Data />
<Binary>E4070A0006000A001600350002008701E4070A0006000A001300350002008701600900003C000000010000006009000001000000B00400000100000000000000</Binary>
</EventData>
</Event>

EventID 41:
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2020-10-10T20:17:16.8118668Z" />
<EventRecordID>1588</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-85Q63LP</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">1</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>

Thanks in advance! I hope someone has something in mind :)
Click to expand...
Ummm so first place to start gpu, there's something going on with your temps... If all you really do is cs'go and youtube, THERE'S NO reason for it to hit, 95c at all csgo, is cpu intsive not gpu.
 
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H

heikkix

Oct 10, 2020
14
0
10
white.a.drew said:
Ummm so first place to start gpu, there's something going on with your temps... If all you really do is cs'go and youtube, THERE'S NO reason for it to hit, 95c at all csgo, is cpu intsive not gpu.
Click to expand...

What I meant was, those are the temps for a few hours of CSGO. I play with 1440p resolution and dont have fps capped => my avg fps is around 300.
My GPU is also blower style card and as far as i know, AMD says 110C should be the cutoff. Keep in mind 95c is only the hotspot of the GPU.
Temps when doing basic internet stuff etc are around 38C.

Should I try undervolting? Those eventID's tell you anything?
 
Last edited:
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H

heikkix

Oct 10, 2020
14
0
10
Actually now when I tried stress testing my GPU with 3DMark, my computer crashes. Only this time the crash is a little bit different -> it goes straight into black screen and doesnt reebot, just freezes to black screen.

Im running all default settings on my radeon rx 5700. Event viewer pulls up the same critical and error messages as mentioned above. I believe this is a GPU or PSU issue? How could I confirm that?
My GPU temps were around 80C while running 3DMark.
 
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W

white.a.drew

Dignified
Oct 14, 2017
4,385
404
16,390
heikkix said:
Actually now when I tried stress testing my GPU with 3DMark, my computer crashes. Only this time the crash is a little bit different -> it goes straight into black screen and doesnt reebot, just freezes to black screen.

Im running all default settings on my radeon rx 5700. Event viewer pulls up the same critical and error messages as mentioned above. I believe this is a GPU or PSU issue? How could I confirm that?
My GPU temps were around 80C while running 3DMark.
Click to expand...
Like i was getting at earlier there is something going on with the card in itself. 1440p
or not csgo isn't a gpu intensive game and shouldn't drive that card espcially to that point. How old is the card?
 
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H

heikkix

Oct 10, 2020
14
0
10
white.a.drew said:
Like i was getting at earlier there is something going on with the card in itself. 1440p
or not csgo isn't a gpu intensive game and shouldn't drive that card espcially to that point. How old is the card?
Click to expand...
I bought all of the components a year ago so there's still some guaranty left. I suppose I should just swap out the parts one by one and see if the issue still persists?
 
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white.a.drew

Dignified
Oct 14, 2017
4,385
404
16,390
heikkix said:
I bought all of the components a year ago so there's still some guaranty left. I suppose I should just swap out the parts one by one and see if the issue still persists?
Click to expand...
Well i don't know about that i would deffently think about swapping the gpu out... However if that dosn't help then there is a problem somewere else to. The only thing im seeing from the event log is steming from a gpu issue
 
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H

heikkix

Oct 10, 2020
14
0
10
white.a.drew said:
Well i don't know about that i would deffently think about swapping the gpu out... However if that dosn't help then there is a problem somewere else to. The only thing im seeing from the event log is steming from a gpu issue
Click to expand...
Tried with my friends gpu card -> had no issues while loop running 3dmark
Also after swapping back my card, I had no issues as well

This seems pretty intresting
 
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H

heikkix

Oct 10, 2020
14
0
10
white.a.drew said:
It may just not have been seated properly any more? Or psu cables loose couple things could have done it
Click to expand...
Yesterday after swapping the parts back, I tried stresstesting with default settings -> no problems.
Today again I continued with the stresstesting 3Dmark -> black screen boots everytime.
After this I just tried undervolting my card by 50mV -> no problems, temps and 3dmark scores are slightly better.

This seems kind of intresting. With stock settings the card was consuming 200w at the most, after undervolting it only consumes around 140w. Could this be it?

If I ever see any black screen boots, I'm just gonna go straight up to the store and get a geforce.
 
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