[SOLVED] Windows BSoD Issues

[kylegavin7]

Ive been having issues with BSoD for the past few months and after trying every method I could find, nothing seems to work. I have gotten errors such as:

• System service exception
• Bunch of kernel security errors
• IRQL not less or equal
• Memory management
• KMode exception not handled

Thats just the ones I can remember as well. I tried to troubleshoot. First thing that came up was driver issues, in which ive gone in and checked my drivers atleast 4 times since the errors started. Ive replaced my RAM (needed replacing anyway). Ive ran a disk checks and system file checks from command prompt numerous times. I tried resetting windows. Tried updating my BIOS. Nothing seems to work. I can do basic tasks on the computer, like browse the internet and use apps like discord but the problem occurs when playing SOME (not all...i dont know why) games, rendering a video, sometimes will even happen very rarely when im browsing the internet - but only like once or twice.

Ive left the dump file here from last night's crash which was a 'Service System Exception': https://drive.google.com/file/d/1GLcbNU0xKQzIrnQk9b3luLEPZ0_NYKHY/view?usp=sharing

Any help would be massively appreciated.

 

[gardenman]

Hi, I ran the dump file through the debugger and got the following information: https://jsfiddle.net/so8zynd0/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:	062521-23937-01.dmp (Jun 25 2021 - 16:38:37)
Bugcheck:	SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:	memory_corruption (Process: steam.exe)
Uptime:	3 Day(s), 5 Hour(s), 00 Min(s), and 08 Sec(s)

Possible Motherboard page: https://www.asrock.com/mb/amd/a320m-hdv r3.0/index.asp

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

dump text isn't very revealing but I think it happened after an action on graphics card, so I would run ddu in safe mode and reinstall GPU drivers

How To - How to perform a CLEAN install of your video card drivers.

Updated 9-19-19 How to do a CLEAN install of your graphics card drivers using the Wagnard tools Display Driver Uninstaller A major issue on many systems is the presence of multiple graphics card drivers or drivers that have been incompletely uninstalled followed by the installation of...

forums.tomshardware.com

download new lan drivers, Win10 Auto Installation Program (SId:1152921505693600553) from under the windows header here - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software

if you use wifi, what adapter is it?

May 29 2015

netr28x.sys

MediaTek or Ralink Wireless Adapter driver

 

[kylegavin7]

dump text isn't very revealing but I think it happened after an action on graphics card, so I would run ddu in safe mode and reinstall GPU drivers

How To - How to perform a CLEAN install of your video card drivers.

Updated 9-19-19 How to do a CLEAN install of your graphics card drivers using the Wagnard tools Display Driver Uninstaller A major issue on many systems is the presence of multiple graphics card drivers or drivers that have been incompletely uninstalled followed by the installation of...

forums.tomshardware.com

download new lan drivers, Win10 Auto Installation Program (SId:1152921505693600553) from under the windows header here - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software

if you use wifi, what adapter is it?

May 29 2015

netr28x.sys

MediaTek or Ralink Wireless Adapter driver

Thank you for responding. I have done everything you said. Ill see if I get another BSoD and let you know.

 

[kylegavin7]

Almost instantly after sending that reply, I had a crash. Happened while rendering a video using the software shotcut.

Dump file: https://drive.google.com/file/d/1Jx1ulsZXnkAVGdG2-VfHn2FfDCba4l5c/view?usp=sharing

EDIT: Also had a weird crash like stutter before it but the PC stayed running and then shortly after I had a windows notice saying 'the PC will restart in 1 minute'. After restarting, I tried to render the video again, and then the BSoD happened.

Not sure if it helps either but error was an IRQL not less or equal

 

[gardenman]

You uploaded a shortcut to the dump file, and not the actual dump file itself. There's not much I can do with a shortcut.

 

[Colif]

'the PC will restart in 1 minute'.

not seen that one before - https://www.howtoedge.com/fix-your-pc-will-automatically-restart-in-one-minute/
not suggesting you do any of the steps, yet anyway. already done step 3

Are you using Vega graphics?

Try running this on CPU - https://www.mersenne.org/download/
Prime 95 how to Guide: http://www.playtool.com/pages/prime95/prime95.html

 

[kylegavin7]

Sorry about uploading the wrong file, I had another BSoD anyway and that one managed to ZIP without any issues.

I am using Vega grahics, I own a Ryzen 5 2400 with integrated graphics. I probably shouldve put specs in the original post ;/ If you want a list of specs to help I can get them for you.

I also ran the program. Crashed within about 10 seconds of starting the process. Was a 'Kernel Security Check Failed' I think. Link to the dump file is here: https://drive.google.com/file/d/1AJ1Z72MID-jhUjStnt2u-la-Mo9_ZOas/view?usp=sharing

Hopefully I didnt balls that dump file up this time.

 

[Colif]

Try making this on USB and run it outside of windows

Prime 95 bootable - https://www.infopackets.com/news/10113/how-fix-bootable-prime95-stress-test-hardware
its the same program but lets you run it without windows, will remove bsod chance

specs would be nice, dump shows a lot:
CPU - AMD Ryzen 5 2400G
MB - A320M-HDV R3.0
ram - 16gb Corsair CMK16GX4M2B3200C16

I just don't know what else is there?

 

[gardenman]

I ran the dump file through the debugger and got the following information: https://jsfiddle.net/q529pmgv/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:	062721-33156-01.dmp (Jun 27 2021 - 12:53:39)
Bugcheck:	KERNEL_SECURITY_CHECK_FAILURE (139)
Probably caused by:	ntkrnlmp.exe (Process: WmiPrvSE.exe)
Uptime:	0 Day(s), 2 Hour(s), 18 Min(s), and 04 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

Wmiprvse.exe is the executable file for the Windows Management Instrumentation Provider Service that performs essential error reporting and monitoring functions.
so error reporting crashed

i don't know windows well enough to know what it was doing in crash, i can only follow it so far.

 

[kylegavin7]

Try making this on USB and run it outside of windows

Prime 95 bootable - https://www.infopackets.com/news/10113/how-fix-bootable-prime95-stress-test-hardware
its the same program but lets you run it without windows, will remove bsod chance

specs would be nice, dump shows a lot:
CPU - AMD Ryzen 5 2400G
MB - A320M-HDV R3.0
ram - 16gb Corsair CMK16GX4M2B3200C16

I just don't know what else is there?

Ill run it next time I have some downtime from my PC, so probably later today. Is there anything specific I should be looking for with the process and how will I know its finished?

Not sure what other specs you need so just let me know anything specific and ill get the information for you. PSU is an ATX Switching Power Supply, ATX-500B.

Another crash last night while trying to render a video. There was no error, the PC just restarted and didnt give me a dump file either. Tried to render the video again and it worked perfectly fine without any errors or BSoD.

 

[Colif]

guess only other thing that would help to know is what storage drives you have and if you had any Add on wifi USB/PCI Cards

 

[kylegavin7]

guess only other thing that would help to know is what storage drives you have and if you had any Add on wifi USB/PCI Cards

From what I could find, my storage drive is a Seagate BarraCuda 3.5" SATA III HDD and I have a 802.11n wireless LAN card.

Havent been able to run the program yet as ive been quite busy but I will run it as soon as I can.

Also should note that no crashes since the last one Sunday night but its also worthy to note that I havent done anything that usually makes the PC crash.

 

[Colif]

May 29 2015

netr28x.sys

MediaTek or Ralink Wireless Adapter driver

One thing I have seen a lot of this year are old wifi cards suddenly causing problems so its possible its the wifi. You might want to think about buying a new one, they all labelled one of thse 3 names - WIFI6/AX/AC2100 - they will cost more than the old cards but will also last about 5 or so years.

try running seatools for windows on the ssd - https://www.seagate.com/au/en/support/downloads/seatools/

 

[kylegavin7]

May 29 2015

netr28x.sys

MediaTek or Ralink Wireless Adapter driver

One thing I have seen a lot of this year are old wifi cards suddenly causing problems so its possible its the wifi. You might want to think about buying a new one, they all labelled one of thse 3 names - WIFI6/AX/AC2100 - they will cost more than the old cards but will also last about 5 or so years.

try running seatools for windows on the ssd - https://www.seagate.com/au/en/support/downloads/seatools/

I looked into it and right now its something I can't purchase as I cant afford it. Is there any way to test the one I have now to make sure its 100% the issue? Ive already spend quite a bit of money on things just trying to fix the issue only to end up with it not working.

I ran the seatools test. Specifically, I ran a S.M.A.R.T test, a short drive self check and a short generic test and it passed all 3.

Also had 4 more BSoD's last night. Tried to edit a video and both the PC and software (shotcut) kept crashing. This was happening about a week ago while rendering but its never happened before while im simply editing or have the software open. It usually lasts about 5 minutes before it crashes. Links to the dumps are below:

First one - Quote_Underflow error, first time ive ever had this error since I started getting blue screens: https://drive.google.com/file/d/19MEpdzw9ld6GcWgXKUQQqGQBoTNUveGi/view?usp=sharing

Second one - IRQL not less or equal, had this alot of times before: https://drive.google.com/file/d/1h8BtFE-vv2dD1JKxEMJvyAPnqn1ozSY-/view?usp=sharing

Third one - Critical process died, first time ive had this one in a few weeks: https://drive.google.com/file/d/1eVPb3oK9xG-oOicYRxTj2mMWe7rAWmO5/view?usp=sharing

Fourth one - Kernel mode heap corruption, also the first time ive had this error: https://drive.google.com/file/d/1JpQ8vszxlUC0RSFn9Yq08l5CZx0qgH1q/view?usp=sharing

Hopefully those BSoD's can provide a bit more information to help. Right now I have no clue whats wrong with the issue. Also been looking into simply getting a new PC when I can afford it. Still determined to fix this one though just incase it can be salvaged ;/

 

[Colif]

i know you replaced ram but can you check the new stuff is okay?

Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it

Quota underflow errors can be ram

one time i solved this it ended up being the sata cable, so could try another one.

 

[kylegavin7]

i know you replaced ram but can you check the new stuff is okay?

Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it

Quota underflow errors can be ram

one time i solved this it ended up being the sata cable, so could try another one.

Ran the memtest and to my suprise there were errors, and some quite concerning ones.

First I ran both of the new sticks of RAM, first one made it to the 3rd pass before having too many errors and the second one didnt even get passed the 1st pass!

Tried the old stick of RAM too, and it managed to finish all 4 passes after 2 hours with around 4000 errors. Suprised that the old one finished the 4 passes.

All 3 sticks of RAM failed at test 8, with both of the new RAM also failing at test 7 (if that helps anything)

Saw this could also be a motherboard issue too however, is there anyway to make sure that it isnt.

I brought the new RAM sticks from a national company that sells 2nd hand products that they take in (called CeX). Assumed that they would atleast test stuff like this before sale but I should still be under warranty if its the RAM thats the problem.

 

[Colif]

Saw this could also be a motherboard issue too however, is there anyway to make sure that it isnt.

only way to know if its mb is check it using KNOWN good ram sticks.
There is no way to test Motherboards otherwise, we normally use a process of elimination to identify if its mb.
This one is a bit more obvious. it can't be anything else... i don't think CPU would cause sticks to have errors.

Are you running in xmp or standard?

I would suggest getting a shop to test it for you, they should have ram they know works. Beats buying any more.

if you have a proof of purchase, you can RMA the ram as it should have life time warranty. If you show them the memtest results that is normally enough. Not with the store, but with the makers

https://help.corsair.com/hc/en-us/articles/360033067832-Corsair-Limited-Warranty

 

[gardenman]

Here's the last 4 dumps you uploaded, not sure if the results are needed or not but here they are: https://jsfiddle.net/10d8esyr/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	070421-30171-01.dmp (Jul 3 2021 - 19:13:04)
Bugcheck:	CRITICAL_PROCESS_DIED (EF)
Probably caused by:	ntkrnlmp.exe (Process: services.exe)
Uptime:	0 Day(s), 0 Hour(s), 16 Min(s), and 18 Sec(s)

File information:	070421-26703-01.dmp (Jul 3 2021 - 19:50:56)
Bugcheck:	KERNEL_MODE_HEAP_CORRUPTION (13A)
Probably caused by:	Pool_Corruption (Process: Discord.exe)
Uptime:	0 Day(s), 0 Hour(s), 37 Min(s), and 20 Sec(s)

File information:	070321-30390-01.dmp (Jul 3 2021 - 18:56:11)
Bugcheck:	IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:	memory_corruption (Process: shotcut.exe)
Uptime:	0 Day(s), 0 Hour(s), 14 Min(s), and 27 Sec(s)

File information:	070321-28578-01.dmp (Jul 3 2021 - 18:41:12)
Bugcheck:	QUOTA_UNDERFLOW (21)
Probably caused by:	ntkrnlmp.exe (Process: Discord.exe)
Uptime:	0 Day(s), 7 Hour(s), 34 Min(s), and 08 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[kylegavin7]

only way to know if its mb is check it using KNOWN good ram sticks.
There is no way to test Motherboards otherwise, we normally use a process of elimination to identify if its mb.
This one is a bit more obvious. it can't be anything else... i don't think CPU would cause sticks to have errors.

Are you running in xmp or standard?

I would suggest getting a shop to test it for you, they should have ram they know works. Beats buying any more.

if you have a proof of purchase, you can RMA the ram as it should have life time warranty. If you show them the memtest results that is normally enough. Not with the store, but with the makers

https://help.corsair.com/hc/en-us/articles/360033067832-Corsair-Limited-Warranty

May seem like a stupid question but does both sets of sticks getting different results not say anything or just identify how messed up they are compared to the other one.

I believe I am running in XMP, but I have also fiddled around with those setting changing the frequency and voltage to lower things to see if that makes a difference but nothing changed,

Ill probably end up returning it to the original store as its just around the corner so its way less stress. My biggest hesitation is that I dont want to have to go through the whole process of memtesting the new RAM to make sure ive not been mugged off again. Didnt think buying things for a PC could be so stressful sometimes haha...

But yeh, ill let you know within the next few days if anything changes. Thank you so much for all the help, much appreciated

[mod edit: language]

 

[Colif]

First I ran both of the new sticks of RAM, first one made it to the 3rd pass before having too many errors and the second one didnt even get passed the 1st pass!

Tried the old stick of RAM too, and it managed to finish all 4 passes after 2 hours with around 4000 errors. Suprised that the old one finished the 4 passes.

All 3 sticks of RAM failed at test 8, with both of the new RAM also failing at test 7 (if that helps anything)

Test 7 [Moving inversions, 32 bit pattern]

This is a variation of the moving inversions algorithm that shifts the data pattern left one bit for each successive address. The starting bit position is shifted left for each pass. To use all possible data patterns 32 passes are required. This test is quite effective at detecting data sensitive errors but the execution time is long.

Test 8 [Random number sequence]

This test writes a series of random numbers into memory. By resetting the seed for the random number the same sequence of number can be created for a reference. The initial pattern is checked and then complemented and checked again on the next pass. However, unlike the moving inversions test writing and checking can only be done in the forward direction.

https://www.memtest86.com/tech_individual-test-descr.html

I don't know if you just unlucky with ram or if its mb. I think only way to confirm would be run ram in a different board and see if it produces same errors.

I wouldn't return ram just yet, I would get PC looked at. It could be motherboard, that is direction I am leaning in. Let shop test ram sticks and MB and figure out which is cause. Then you replace that part.

 

[kylegavin7]

https://www.memtest86.com/tech_individual-test-descr.html

I don't know if you just unlucky with ram or if its mb. I think only way to confirm would be run ram in a different board and see if it produces same errors.

I wouldn't return ram just yet, I would get PC looked at. It could be motherboard, that is direction I am leaning in. Let shop test ram sticks and MB and figure out which is cause. Then you replace that part.

I have a friend with some spare parts as his PC had some issues and he ended up buying a new one. Not sure what ever happened to his but he could lend me the motherboard for testing. Only problem is I didnt want to test on his board if it had any issues as his PC was never diagnosed and it end up being a waste of time.

Also can contact some local stores, but depending on the stores I doubt I would be able to get it tested or fixed as budget is quite tight.