Windows can't communicate with the device or resource (primary DNS server)

[Win8UserB]

Hello.

I'm having a problem with my internet connection consistently going out multiple times daily. The error message in the title is always the error message I get.

Here are my specs requested in the "how to ask for help" Sticky.

- Arris DG860A is the modem/router(built in)
- Currently 2 devices connected to the network, 1 desktop 1 phone.
- Not sure on the NAS or regular server question.
- Wifi router is built in to the modem
- I'm using the internal ethernet driver

I have tried:
- unplugging/resetting the modem. The internet comes back after a few minutes, but goes out and has to be reset all the time.
- disabling the wireless function of the modem, so that only my desktop is connected.
- new cords, from ethernet to power supply to coax running to modem.
- following the steps I found here in other threads and on microsoft's help forums, following all of the CMD strings suggested such as /flushdns, /registerdns, /all

When I enter the ipconfig /all command, everything except the Ethernet adapter Ethernet is listed as Media Disconncted. This is the case even when the internet is working fine (and also when it is out).

When it goes out, it is out for all devices on my network, both wired and wireless.

I don't have anything like Mcaffe as I saw in the other threads on the subject that it could cause this issue. I do have antimalware , but didn't see anything mentioned here about that causing problems.

Please let me know, what should I do? Thank you!

 

[gbb0330]

specify a secondary DNS server. 8.8.8.8 is a good one.

post your ipconfig /all results here so we can help you better

 

[Win8UserB]

Hi @gbb0330 thanks for your reply. My modem came with both primary and secondary DNS already entered. Here is my ipconfig results while connected:

C:\Users\Kang>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Kang
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : cinci.rr.com

Ethernet adapter Ethernet 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TAP-Windows Adapter V9
Physical Address. . . . . . . . . : (edited out)
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : (edited out)
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Ralink RT5390R 802.11bgn Wi-Fi Adapter
Physical Address. . . . . . . . . : (edited out)
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : cinci.rr.com
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : (edited out)
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : (edited out)(Preferred)
IPv4 Address. . . . . . . . . . . : (edited out)(Preferred)
Subnet Mask . . . . . . . . . . . : (edited out)
Lease Obtained. . . . . . . . . . : Wednesday, March 23, 2016 8:09:09 PM
Lease Expires . . . . . . . . . . : Wednesday, March 23, 2016 9:09:39 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : (edited out)
DHCPv6 Client DUID. . . . . . . . : (edited out)

DNS Servers . . . . . . . . . . . : xxx.xx.xx.61
xxx.xx.xx.62
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : (edited out)
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.cinci.rr.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : cinci.rr.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : (edited out)
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

 

[gbb0330]

(edited out)(edited out)(edited out)

 

[Win8UserB]

Yeah I'm not sure if it's safe to post that stuff lmao. I checked every other thread on this topic and didn't see anyone post their ipconfig logs. Not trying to be difficult I'm just ignorant on the subject.

To add on to the initial post: when my connection goes out, nothing changes on the modem. Same lights lit up/blinking. Time Warner has confirmed that they are unable to send a signal to the modem when I experience these outages.

When I check the modem event log after my connection goes out, this is the error I see:
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out