windows detected a hard disk problem

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loli_lotus

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Hi all! My hard drive might be a goner, but I'm hoping to get input/opinions, since most of the tests I ran said I was fine.

Okay so last night I got a popup saying "windows detected a hard disk problem" and gave me an option to start backing up. While the red X of the popup didn't look right to me, I did just switch to Windows 10 and I know things look slightly different, so I went ahead and copied my documents/photos/music on my back up drive, and started googling for answers.

My first thought was virus, and I did find articles saying a virus can trick the computer into thinking there is a problem, yet nothing but a few trackers were found when I scanned with SuperAntiSpyware.

I took a look at Security and Maintenance, it said all drives are working properly, but I looked at the reliability history and there was a critical event saying:

"Windows Disk Diagnostic detected a S.M.A.R.T. fault on disk HGST HTS545050A7E380 (volumes C:\). This disk might fail; back up your computer now. All data on the hard disk, including files, documents, pictures, programs, and settings might be lost if your hard disk fails. To determine if the hard disk needs to be repaired or replaced, contact the manufacturer of your computer. If you can't back up (for example, you have no CDs or other backup media), you should shut down your computer and restart when you have backup media available. In the meantime, do not save any critical files to this disk."

I looked back and while it showed I had critical events before (all oddly starting in December but w/e), this was my first disk failure warning.

So I went a head and followed directions other people have gotten.

I went to my computer -> drive c -> properties -> tools -> error checking, and nothing was found.

I couldn't find a diagnostic program from Toshiba (my laptop brand) but I read that I could use Seagate's.
Did the Short DST, it passed.
Did the S.M.A.R.T. test, it passed.
Did the Long Generic, it stopped responding at one point but I didn't touch it, and it started going again, only to hit 45% and tell me it failed.

All the solved posts I read had failed all the tests, and I only failed that one, so while I am eyeing new drives on Amazon (my one year warranty passed in October) , I'm hoping to get some input from others and maybe other people who have passed most of the tests can benefit as well.

I read another post that recommend Speccy to take a look at a hard drive, so I went ahead and did that, and I don't understand most of it other than it's telling me the status is good and that I need to turn off my computer more often omg.

So here it is for your viewing displeasure:

Manufacturer Hitachi
Product Family Unknown
Series Prefix Standard
Model Capacity For This Specific Drive S50GB
Heads 16
Cylinders 60,801
Tracks 15,504,255
Sectors 976,768,065
SATA type SATA-II 3.0Gb/s
Device type Fixed
ATA Standard ATA8-ACS
Serial Number 140906TM85134THELH6L
Firmware Version Number GG2OAH20
LBA Size 48-bit LBA
Power On Count 1116 times
Power On Time 85.0 days
Speed 5400 RPM
Features S.M.A.R.T., APM, NCQ
Max. Transfer Mode SATA II 3.0Gb/s
Used Transfer Mode SATA II 3.0Gb/s
Interface SATA
Capacity 465 GB
Real size 500,107,862,016 bytes
RAID Type None
S.M.A.R.T
Status Good
Temperature 34 °C
Temperature Range OK (less than 50 °C)
S.M.A.R.T attributes
Attribute name Real value Current Worst Threshold Raw Value Status
01 Read Error Rate 0 100 100 62 0000000000 Good
02 Throughput Performance 0 100 100 40 0000000000 Good
03 Spin-Up Time 1 ms 214 214 33 0000000001 Good
04 Start/Stop Count 1,137 100 100 0 0000000471 Good
05 Reallocated Sectors Count 0 100 100 5 0000000000 Good
07 Seek Error Rate 0 100 100 67 0000000000 Good
08 Seek Time Performance 0 100 100 40 0000000000 Good
09 Power-On Hours (POH) 85d 2h 96 96 0 00000007FA Good
0A Spin Retry Count 0 100 100 60 0000000000 Good
0C Device Power Cycle Count 1,116 100 100 0 000000045C Good
BF G-sense error rate 0 100 100 0 0000000000 Good
C0 Power-off Retract Count 6 100 100 0 0000000006 Good
C1 Load/Unload Cycle Count 39,384 97 97 0 00000099D8 Good
C2 Temperature 34 °C 176 176 0 00000D0022 Good
C4 Reallocation Event Count 0 100 100 0 0000000000 Good
C5 Current Pending Sector Count 8 100 100 0 0000000008 Good
C6 Uncorrectable Sector Count 0 100 100 0 0000000000 Good
C7 UltraDMA CRC Error Count 0 200 200 0 0000000000 Good
DF Load/Unload Retry Count 0 100 100 0 0000000000 Good
Partition 0
Partition ID Disk #0, Partition #0
File System NTFS
Volume Serial Number 9C2DFA53
Size 1023 MB
Used Space 582 MB (56%)
Free Space 441 MB (44%)
Partition 1
Partition ID Disk #0, Partition #1
Size 100 MB
Partition 2
Partition ID Disk #0, Partition #2
Disk Letter C:
File System NTFS
Volume Serial Number F23C35C5
Size 454 GB
Used Space 332 GB (72%)
Free Space 122 GB (28%)
Partition 3
Partition ID Disk #0, Partition #3
File System NTFS
Volume Serial Number 46512B1D
Size 804 MB
Used Space 456 MB (56%)
Free Space 348 MB (44%)
Partition 4
Partition ID Disk #0, Partition #4
File System NTFS
Volume Serial Number E87D5E19
Size 8.88 GB
Used Space 7.94 GB (89%)
Free Space 966 MB (11%)
 

drtweak

Illustrious
Hmm even though the SMART test all came back good there could be hard drive failure. Do this.

Download the Crystal Disk Info in my signature. It will show the same status more than likely but just to be safe. Just look at the top of the program and if it says good just close it if it says caution then see what has the Yellow or Red dot next to it and what the numbers on the right right are.

Also Download Crystal Disk Mark and run it then hit the Run All Test button. Once it is done post back what the speeds of each one are. Somtimes even though the SMART is fine the read and write speeds of the hard drives can show signs of failing. Since it is a SATA II drive it sounds like it could just be an old drive.
 

loli_lotus

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Jan 3, 2016
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Thanks for getting back to me!

Ran Crystal Disk Info, got yellow :c

The only yellow dot is C5 Current Pending Sector Count Current 100 Worst 100 Threshold 0 Raw Values 000000000008

Crystal Disk Mark:
-----------------------------------------------------------------------
CrystalDiskMark 5.1.0 x64 (C) 2007-2015 hiyohiyo
Crystal Dew World : http://crystalmark.info/
-----------------------------------------------------------------------
* MB/s = 1,000,000 bytes/s [SATA/600 = 600,000,000 bytes/s]
* KB = 1000 bytes, KiB = 1024 bytes

Sequential Read (Q= 32,T= 1) : 78.725 MB/s
Sequential Write (Q= 32,T= 1) : 75.259 MB/s
Random Read 4KiB (Q= 32,T= 1) : 0.987 MB/s [ 241.0 IOPS]
Random Write 4KiB (Q= 32,T= 1) : 1.023 MB/s [ 249.8 IOPS]
Sequential Read (T= 1) : 77.804 MB/s
Sequential Write (T= 1) : 77.183 MB/s
Random Read 4KiB (Q= 1,T= 1) : 0.441 MB/s [ 107.7 IOPS]
Random Write 4KiB (Q= 1,T= 1) : 1.041 MB/s [ 254.2 IOPS]

Test : 1024 MiB [C: 74.1% (337.0/454.9 GiB)] (x5) [Interval=5 sec]
Date : 2016/01/04 20:24:06
OS : Windows 10 [10.0 Build 10586] (x64)


I don't know what this means, but it doesn't look good.
 

drtweak

Illustrious
Ok so Sequential Read and Writes aren't too bad. For an older drive like that that is probably right where it should be. More modern drivers get around 90-110 on those numbesr. The Random 4k stuff don't worry about. Hard drives don't get much more than what your drive got. People who need that kind of speed get SSD's.

So you got 8 Pending Sectors counts. there are 3 spots to look at.

1) Pending Sector Counts - These are sectors on the hard drive that it is having trouble accessing the data from. It try and try to get the data. after so many tries the next one of two things happen.

2) It gets the data, reallocates it to a backup sector, which hard drives have a few thousand of, and then marks that spot that was failing as bad and it never uses it BUT it doesn't show that the spot as a bad sector because it was able to RECOVER the data from it.

3) It can't recovery the data and it gets marked as a Bad Sector.

I pretty much consider Pending Sector counts as Bad sectors only because it is trying to get the data and it hadn't gotten it yet.

I would replace the hard drive. The only thing is cloning a drive with pending sector counts can be a pain if you don't have the right software. Most of the free ones will fail if you have any bad/pending sectors and too many reallocated sectors.
 

loli_lotus

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Jan 3, 2016
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Thank you so much for your help!

I was planning on doing it all myself, but do you think it'll be easier to just go into best buy or something and have them do the cloning/install?
 
Jul 17, 2020
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I have the same problem the manufacture is the same and so is the model but the firmware version is GG2OA7A0 serial number TEJ51239D71T0X capacity is 500 GB lba48 enabled whatever that means smart enabled sector type 4K/512e can someone help me with this type is ATA
 

USAFRet

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Mar 16, 2013
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I have the same problem the manufacture is the same and so is the model but the firmware version is GG2OA7A0 serial number TEJ51239D71T0X capacity is 500 GB lba48 enabled whatever that means smart enabled sector type 4K/512e can someone help me with this type is ATA
Please start a whole new thread for your particular situation. You'll get far more responses.
 
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