Windows experience index

[Roni Pal]

When i try to rate my computer manually with windows experience index my computer .unexpectedly shutting down. Its start normally but when the test came to 3d business my computer just shutdown. There is no error massage or bluescreen. Please help me.

 

[Phillip Corcoran]

Full system hardware specs are required please.

 

[Roni Pal]

intel core i3 1.9 ghz
8 gb ram
sell motherboard
amd radeon 1 gb graphics crad

Inspiron 15 3521
windows 7 64 bit

 

[Phillip Corcoran]

Oh - - it's a laptop then. Not my area of expertise I'm afraid. I've moved it to 'Laptop Tech Support'.
Hopefully you'll get more helpful replies.

 

[Roni Pal]

I don't know what is the problem. Its fine before I formatted. But now the rating does not automatically given and when I try to rate this manually the computer shut down.

 

[rgd1101]

does it come with windows 8? did you install windows 7? install drivers?

 

[Roni Pal]

Windows 8 do not show the ratings and i do not know that windows 8 have that or not? By the way I just told i formatted my laptop to windows 7 so that I already installed all my drivers.
So what is this question "install drivers?" means.....

 

[rgd1101]

So you install both the AMD and Intel graphic driver?
Running on battery or do you plug the power cable?

 

[Roni Pal]

I mainly run it on power cable. When go outside then on battery.

 

[rgd1101]

I mainly run it on power cable. When go outside then on battery.

NO. just want to know when you run the WEI test, it is on power or battery?

 

[Roni Pal]

On power.

 

[rgd1101]

assume it not a power issue, did you check the temp on the gpu when during the test?

 

[Roni Pal]

No basically when i ran the check i don't do anything. what is temp of gpu

 

[hang-the-9]

Windows 8 do not show the ratings and i do not know that windows 8 have that or not? By the way I just told i formatted my laptop to windows 7 so that I already installed all my drivers.
So what is this question "install drivers?" means.....

Where did you get the drivers from, did you use the ones from Dell? Including for the video card?

Forget the WEI run, install PassMark performance test http://www.passmark.com/download/pt_download.htm and run that, does the system run that OK?

 

[Roni Pal]

yes all from dell official website.

 

[hang-the-9]

yes all from dell official website.

You likely selected best answer by accident, I removed it for now.

Try testing the system with the other benchmark and also 3DMark, even though you will get a low score on that. It will help test your hardware, if it crashes or shows glitches, there is something wrong with the system.

 

[Roni Pal]

All test succesfully performed. No crashes.

Thank

 

[hang-the-9]

All test succesfully performed. No crashes.

Thank

If that did OK, and the system is running fine, I'd just keep away from running the Windows video test.