Question Windows freezes for a few seconds, and shuts off.

Mar 1, 2020
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Hey. So I’ve been plagued with a similar problem for the last few months. If you left the computer alone for a minute, instead of going to sleep it would just shut off. Eventually that became it would shut off randomly, and you would need to press the power button for a full minute for it to turn back on.

That problem has been occurring since the first day I got this laptop. I posted about it on the Windows forum, and got no good response but the laptop was working if I just didn’t let it sleep so I left it alone.

Last night, the computer began freezing, you couldn’t move the mouse, type, or toggle the caps lock. After a few seconds of that, it shuts down. This happens within a few minutes of initial boot up, and just when doing basic tasks like browsing the Internet.

The chipset and bios was completely reinstalled a few months ago, and the shutting off problem persisted. It shut off in safe mode as well. Should I completely reinstall Windows, or is this brand new computer toast?
 
Mar 1, 2020
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CPU and GPU temperature?
System specs?
Which PSU?
Forgot this stuff.

Temperature when running idly, roughly the same on all cores: 46 C

Processor: Intel(R) Core i7-8550U CPU @ 1.80GHz 1.99 GHz

This is a prebuilt laptop, so I assume it’s PSU would be the Dell CN-0g6j41-ch600 power adapter.
 

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