Question Windows Microsoft Account Deleted + Automatic Repair Loop, "Your PC did not start correctly"

Apr 8, 2022
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Ok I have a Dell Inspiron 5675 and when I tried logging in to my pc it said "The password is incorrect, make sure your using the password for your Microsoft account. If you cant remember your password, you can reset it from the lock screen or at account.live.com/password/reset.
I tried fixing it then left it to fix for tomorrow but then this time when I started up the pc it showed a blue screen that says "Your PC did not start correctly etc... so I clicked restart but it brought me back to the "Your PC did not start correctly screen".
When I tried going into advanced options and tried to do anything it said I need to log into my account to even continue doing that which doesn't work. Since my password doesn't work I cant continue to use command prompt, reset this pc, system restore the other advanced options etc.. The only thing I can do is restart, use the startup settings, and can use the BIOS thing, so without my password I cant even use command prompt.
I found out that my moms Microsoft account was deleted permanently and that's why I think my password doesn't work. I'm not really good with computers so I don't know what do, is there a way to fix the blue screen? Are all my games still on my pc even though the account was deleted? Its been a few months since this happened. Please Help!

This is what it looks like: View: https://imgur.com/gallery/NmMFhbf
 

Colif

Win 11 Master
Moderator
Jun 12, 2015
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Best option is to clean install

On another PC, download the Windows 10 media creation tool and use it to make a win 10 installer on USB

anything on PC you want to save?
  • on screen after languages, choose repair this pc, not install.
  • choose troubleshoot
  • choose advanced
  • choose command prompt
  • type notepad and press enter
  • in notepad, select file>open
  • Use file explorer to copy any files you need to save to USB or another hdd
I can't help with password obviously, you best off make a local account on new install.
only way to do that on win 10 install is make sure you not attached to internet when installing 10

follow this guide: https://forums.tomshardware.com/faq/how-to-do-a-clean-installation-of-windows-10.3170366/
 

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