Archived from groups: microsoft.public.windowsxp.basics (
More info?)
In my case, it happens when i am browsing the internet. Randomly the help &
support window Appears, after passing the mouse pointer over a link.
Any help?
Thanks you very much in advance
Ivan
"Thorsten Matzner" wrote:
> "Tony" <Tony@discussions.microsoft.com> wrote:
>
> >Everytime I log on to the computer a Help and support window pops-up. Nothing
> >on it, just blank. How can I remove this constant pop-up?
>
> Check your startup settings to find out what is causing this.
> Applications that start with Windows can be found here:
> - the WIN.INI, section [windows], entries "run=" and "load="
> - the Registry keys
> HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunServices
> - the folders
> C:\DOCUMENTS AND SETTINGS\ALL USERS\START MENU\PROGRAMS\STARTUP
> C:\DOCUMENTS AND SETTINGS\{username}\START MENU\PROGRAMS\STARTUP
> See also "How to Troubleshoot By Using the Msconfig Utility in Windows
> XP" (http://support.microsoft.com/?kbid=310560) and "How to Perform a
> Clean Boot in Windows XP" (http://support.microsoft.com/?kbid=310353).
>
> --
> (tm)
>
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