Question Windows not responding

[Fera100]

Hi, My win 10 about 2 days ago started crashing out of nowhere, it happened when I was downloading a game on steam and simply steam was "not responding", I opened the task manager and it was also "not responding" and it stays there, the pc it is slow and everything I try to open is showing "not responding". I already formatted the pc and tried to reinstall on another HD, but the error continues. When I click to restart it takes hours to restart.
-I already formatted the pc and it didn't solve

• I exchanged memories and it didn't solve
• I performed tests such as: memtest and others on the video card, memory and hard drives and all passed the tests
• In the task manager everything appears normal, the use of hardware is below 10%
• I can use the mouse and the PC at the beginning until I start to lock everything and everything is "not responding"
• I've updated all the drivers and windows and it didn't work.

Pc Info:
64gb ram ddr4
i9 9900k
rtx 2080ti
Psu: corsair 850w
motherboard: z390 pro carbon
SO: win 10

 

[ndy93]

1. try replacing the cmos battery on the motherboard,
2. check if the cpu cooler is having proper contact with the cpu.
3. clean the ram ,especially the points of contact.

 

[Fera100]

@ndy93 i bought everything in december 2019

 

[ndy93]

ok i edited the post, please re read

 

[Fera100]

@ndy93 I cleaned the ram, and I use watercooler, I don't know how I would do step 2. I came to say that my windows generated a minidump file and apparently this is the error: INTEGER_DIVIDE_BY_ZERO_c0000094_explorer.exe

The error is in the windows explorer, but I have no idea how to solve it, any ideas? I think it's a little strange, because even formatting the computer, it didn't solve

 

[The_Prophecy]

Can you upload a copy of the dump file(s) somewhere and link them here? We can take a closer look at them. Might help reveal where the problem is.

 

[Fera100]

@The_Prophecy i'm srry, my computer got to a level where just plugging it already crashed, I had to format it and I couldn't save the dumps.

Updating here, I reinstalled windows and it's been 10 hours since the PC is on and hasn't crashed, however I feel that the PC is freezing sometimes. I went to play in steam, the game showed bugs that it never had before, (the image of the character distorted), I thought it was a gpu, I used furmark, but the test didn't show anything wrong. Anyway, can it be something with HD? In the test it showed no badblock, but I noticed now that "Attention" is written in "interface CRC error Count", I had problems after formatting it too, it did not appear on my computer, I went to computer management and created a new volume and even then it wasn’t showing up, I had to format it from diskpart so it would appear on my computer. Windows is installed on the SSD (which is normal), I would like to know if the HD or Sata cable with problem can cause all this, even with Windows not installed on it.

 

[The_Prophecy]

A bad SATA cable can absolutely cause problems with the drive like you're describing. Do you have a replacement you can swap in?

 

[Fera100]

@The_Prophecy yes, I will try to change and then post the result

 

[Fera100]

I opened my computer to change the cable and noticed that it had an unconnected cable, I wonder if it is normal for this cable to be loose? Another thing I noticed is that there is no cable connected to the motherboard sata, should the hd be connected there? @The_Prophecy

https://ibb.co/gJNHMR8

 

[gaminghelp]

Steam not opening on your PC there might be various reasons.
Reasons:

• RAM
• Internet Connection
• Driver Update
• Window Update

Check these all criteria and fulfill the requirements of Steam and i hope you will not recognize problem again. if you want to learn about step by step then i am sharing some useful links
https://gamexmentor.com/steam-not-opening/