Question Windows struggles to shut down - could this be a hardware fault on the motherboard?

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Jun 14, 2023
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I have a PC running Windows 10 with an AMD Ryzen 5 1600x, which is about 6 years old. Only the motherboard, a Gigabyte, is newer, changed 2 years ago as the old one had died.

For a few days:

  • the PC has been struggling to shut down: start - shut down and... either nothing happens, or the shutdown starts many minutes later (even if I had already closed all my programs)
  • and the bootup takes much longer than usual, even if Windows is on an SSD drive
The longer boot up time makes me think of some issue with the SSD drive, but could the issues shutting down be an early sign of some hardware fault with the motherboard?

Basically I wonder if it's just one of those computer tantrums that may well go away, or if I should replace it now before the system fails again, and I'm left without PC for a couple of weeks (getting another custom build will always take 5-7 working days).

I have enabled and disabled the fast startup options in the bios and in the Windows settings, but I haven't noticed any changes.

If I open the event viewer I see:
in system, many warnings that "The IO operation at logical block address 0x0 for Disk 4 (PDO name: \Device\00000063) was retried". I also see it for disk3
 
look in your motherboard bios to see if it has an SSD test built in? my motherboard does however the drive is an M.2 PCIe x4 3.0 drive.

Or download software to run an SSD S.M.A.R.T test on the drive.

normally the brand of SSD or drive will have software you can monitor the wear or errors, Samsung does, Kingston does etc they all have there own software you download from their websites.

If you suspect the SSD or a drive is starting to fail.
 
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It's relevant because if the old board and new board were not 100% the same model, or at the very least the exact same chipset family, and a clean install of Windows was not done at the time you changed boards, it can cause all kinds of problems and some of them might not manifest immediately.

But hey, if you feel like giving information to the folks who are trying to help you is too much trouble, you are always more than welcome to seek other options.
 
How is the old motherboard, replaced more than 2 years ago, relevant?
The people here cannot see your system and must rely on you to provide ALL of the information about your system in order to formulate possible answers. If you refuse to provide the requested information then we can only surmise that you are either trolling or already know enough to answer your own question. Forum members are volunteers and are not obligated to waste time on such recalcitrant users as yourself.
 
I think we should all take a chill pill...

Two years ago I replaced the motherboard with a different one, and did a clean reinstall of Windows and all the apps. This is why I remain confused about the relevance of the old motherboard -- AFAIK it's not like replacing motherboard X with Y stops working after 2 years while replacing motherboard Z with Y is fine. Having done a clean reinstall of everything, it should effectively be the same as starting from a clean system - with the important caveat that the motherboard is the most recent part in the system, so other parts (which are now 6 years old) might maybe be more likely to fail now than the motherboard, which is only 2 years old.

Of course I appreciate that participation in the forum is totally voluntary, and I am thankful to the volunteers who donate their time to provide answers.

I will get all the details and share them in the thread.
 
So, having done a clean install at the time you changed motherboards makes knowing the model of the old motherboard, moot. Moving on.

Would still be good to know the REST of the hardware specs that I requested, in order to formulate ideas about what might be wrong or where to start.
 
So:

I have replaced the SATA cables, no changes.

The motherboard is a Gigabyte B450 Gaming x, on bios version F50
Windows boots from a Samsung SSD 850 EVO 500 GB drive
I then have a 2TB SSD sata drive and a Seagate Barracuda 8TB drive
Two graphic cards (for multiple monitors): Nvidia GT710 and GTX 1050 TI
16 GB of RAM
AMD Ryzen 5 1600X cooled by a Corsair H60 AIO
The PSU isa Corsair 650W TxM modular 80 plus gold

I ran EaseUSPartitionMaster to check the status of my disks - nothing was flagged
I checked the SMART status as explained here, and no issue came up https://www.windowscentral.com/how-check-if-hard-drive-failing-smart-windows-10 . I will try with the minitool mentioned in the link posted above

Bootup has become very slow, too
 
First thing I would do is update the BIOS to the latest version, which is F64e. You are like 9 versions behind right now. You only need to install the latest, version F64e, not each update available.

I would do that first, AND I would disable hibernation and hybrid sleep. Disabling hibernation automatically disables hybrid sleep, so you only need disable hibernation. Hibernation and hybrid sleep cause problems on a lot of systems since it was first implemented back in the Windows 8.1 days. Always worth trying and I generally disable it by default for any system I work on. Normal sleep states still work perfectly normal.

To disable Hibernation:


  1. The first step is to run the command prompt as administrator. In Windows 10, you can do this by right clicking on the start menu and clicking "Command Prompt (Admin)"
  2. Type in "powercfg.exe /h off" without the quotes and press enter. If you typed it in correctly, the cursor will simply start at a new line asking for new input
  3. Now just exit out of command prompt
 
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