Windows Unexplained Bluescreens - Maybe Hardware related?

[Jon Hoffman]

I've been having reoccurring issues with my custom PC crashing unexpectantly with a Bluescreen. I had someone make this for me, and he has since pretty much disappeared and is not responding to my requests for help, so I'm sort of on my own. I don't have much experience with computer issues in general.

The crashes have different names or reasons given, but I've never been able to find much reason why they're happening. I checked the event viewer after the last crash, does this mean anything to anyone?

EVENT VIEWER - SYSTEM
Warning 1/3/17 6:09:05 PM ACPI Event ID 15 :
: The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.

Warning 1/3/17 6:08:57 PM ACPI Event ID 15 :
: The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.

Information 1/3/17 6:08:46 PM Service Control Manager Event ID 7045:
A service was installed in the system.

Service Name: IOMap
Service File Name: C:\WINDOWS\system32\drivers\IOMap64.sys
Service Type: kernel mode driver
Service Start Type: demand start
Service Account:
Error 1/3/2017 6:08:44 PM DistributedCOM Event ID 10016:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}
and APPID
{F72671A9-012C-4725-9D2F-2A4D32D65169}
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Also some Audit Failures reported under Security. I don’t know what these are.
INFORMATION FOR BLUESCREEN 1/3/17 6:08:20 PM Windows Error Reporting Event ID 1001:
Fault bucket 0x19_d_nt!ExDeferredFreePool, type 0
Event Name: BlueScreen
Response: Not available
Cab Id: c5a60a80-e436-4a28-a5e4-b0eae3ef3768

Problem signature:
P1: 19
P2: d
P3: ffffe70b3b5577f0
P4: 578fcfc657811bcd
P5: 138fcfc657811bcd
P6: 10_0_14393
P7: 0_0
P8: 768_1
P9:
P10:

Attached files:
\\?\C:\WINDOWS\Minidump\010317-4437-01.dmp
\\?\C:\Windows\Temp\WER-4796-0.sysdata.xml
\\?\C:\WINDOWS\MEMORY.DMP
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1BD5.tmp.WERInternalMetadata.xml

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_19_b15e5edb59ba237a4a253ad55c9d637fb7a63d_00000000_cab_139c4248

Analysis symbol:
Rechecking for solution: 0
Report Id: f1834dc7-bd1f-4c5b-bc69-45d15ab3d56a
Report Status: 0
Hashed bucket:

I'm not sure if this is a hardware issue or I have to replace a part? Windows Diagnostics said a hardware problem, which made me think maybe faulty RAM. Google searching some of the above error codes, some people suggested reinstalling Windows 10, but I'm not sure if that would help. Any insight would be appreciated.

Sorry if this is in the wrong thread, I wasn't sure where to go with this. Thank you.

 

[Paul NZ]

Update the BIOS. The 2nd one I think belongs to AI Suite.

Upload the dmp files to onedrive. Then post the link

 

[Jon Hoffman]

Okay, I think this is it...? Hope it helps.

https://1drv.ms/u/s!AjWdh66Sprv8ajEG9InCCzttAo0

 

[Jon Hoffman]

[quotemsg=19100757,0,1762585]Update the BIOS. The 2nd one I think belongs to AI Suite.

Upload the dmp files to onedrive. Then post the link
[/quotemsg]

Okay, I think this is it?
https://1drv.ms/u/s!AjWdh66Sprv8ajEG9InCCzttAo0

 

[Paul NZ]

Uninstall AI suite / AIcharger+.

This driver asmtufdriver.sys Asmedia driver is 2 yrs old. See if there's an update for it

Avast can cause this stop error. Uninstall it for now then use their removal tool

See if it stops crashing

 

[Jon Hoffman]

[quotemsg=19117653,0,1762585]Uninstall AI suite / AIcharger+.

This driver asmtufdriver.sys Asmedia driver is 2 yrs old. See if there's an update for it

Avast can cause this stop error. Uninstall it for now then use their removal tool

See if it stops crashing


[/quotemsg]

I'm not sure how to update BIOS or my Asmedia Driver... ASUS' website just has these weird CAP files on there (?) I'll try the other things though.

 

[Paul NZ]

Read the manual for the mobo. That shows you how to update the BIOS in the BIOS

The Asmedia drivers if its part of the mobo maybe on the ASUS site as well

 

[Jon Hoffman]

[quotemsg=19118126,0,1762585]Read the manual for the mobo. That shows you how to update the BIOS in the BIOS

The Asmedia drivers if its part of the mobo maybe on the ASUS site as well[/quotemsg]

After Upgrading BIOS I still managed to get a bluescreen. Also now my one game keeps crashing, but that might be unrelated. Here's the event of the crash:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}
and APPID
{F72671A9-012C-4725-9D2F-2A4D32D65169}
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Also a link to the dump file: https://1drv.ms/u/s!AjWdh66Sprv8bsPk9bIP8DehFLY

Any additional thoughts? Thank you for all your help.

 

[Paul NZ]

Thats not a log of a crash. Uninstall AI suite / ASUS Smart doctor