Hello,
I am trying to help out a friend with his computer problem, but I cannot figure out how to fix it.
Earlier this week, he attempted to restart his computer. It was stuck on the Shutting Down screen all night. He forced the shut down by holding down the power button. When he booted it up, all seemed well. However, when he went to work on Word 2010, it started glitching and it shut down after a few minutes. The same thing happened on Excel, but not Quickbooks.
He tried to restart the computer. It started to update, but the update screen hung. The update screen was on for a few hours before he forced it to shut down again.
I'm pretty sure that an update and Microsoft Office aren't playing nice, but I cannot figure out how to fix it. I've followed the steps in this tutorial: http://pcsupport.about.com/od/findbysymptom/a/windows-update-frozen.htm
I started Windows in Safe mode, but the updates wouldn't install.
System Restore was a no-go because Windows wasn't automatically backing stuff up.
I can't do startup repair because I don't have a Windows 7 Pro installation disk.
He replaced the laptop's HDD with an SSD 6 months ago. I think this is why Windows didn't automatically create Restore points.
He is running Windows 7.
Any help is appreciated. Thanks in advance to all who help.
I am trying to help out a friend with his computer problem, but I cannot figure out how to fix it.
Earlier this week, he attempted to restart his computer. It was stuck on the Shutting Down screen all night. He forced the shut down by holding down the power button. When he booted it up, all seemed well. However, when he went to work on Word 2010, it started glitching and it shut down after a few minutes. The same thing happened on Excel, but not Quickbooks.
He tried to restart the computer. It started to update, but the update screen hung. The update screen was on for a few hours before he forced it to shut down again.
I'm pretty sure that an update and Microsoft Office aren't playing nice, but I cannot figure out how to fix it. I've followed the steps in this tutorial: http://pcsupport.about.com/od/findbysymptom/a/windows-update-frozen.htm
I started Windows in Safe mode, but the updates wouldn't install.
System Restore was a no-go because Windows wasn't automatically backing stuff up.
I can't do startup repair because I don't have a Windows 7 Pro installation disk.
He replaced the laptop's HDD with an SSD 6 months ago. I think this is why Windows didn't automatically create Restore points.
He is running Windows 7.
Any help is appreciated. Thanks in advance to all who help.