TL;DR: Had Windows 10 for years, Windows update installed, now when it boots up it has the error "Windows could not complete the installation. To install Windows on this computer, restart the installation."
Longer explanation:
Last fall/winter Windows released that major update (I've been busy). I let it install, and turned off my computer. I remembered something and turned it back on a minute later only to find it wouldn't boot up. I see my motherboard's splash screen and then the blue Windows logo. After a minute of staring at the Windows logo, a pop up with the install error I mentioned above pops up.
This computer used to be Windows 7 but I got the free upgrade they did years ago. As a result, I don't have any install disc.
I tried downloading their "Media Creation Tool" to create an installer but no luck. Tried putting it on multiple hard drives and flash drives (in case one of them was incompatible or something) but no luck. Either nothing changed or it would boot to a black screen and sit there. Its possible I'm doing some step wrong when booting it up with it as I've never attempted that process before but...
I even spent a couple of weeks over Christmas on the phone with Microsoft Support (I'm a glutton for punishment I guess) in the hopes they'd just send me a freaking install disc or something. After a dozen phone calls (and multiple instances where they forgot about me and never called me back) they finally just told me I needed to get a new motherboard (probably just to get rid of me).
Computer info:
Gigabyte Z87X-UD3H motherboard
i5-4670 CPU, 3.40 GHz
16 GB of ram
Two NVIDIA GeForce GTX 770
1 solid state drive which contains basically just my Windows install
1 hard drive which contains everything else
Any help you can give me would be greatly appreciated. Thanks everyone
Longer explanation:
Last fall/winter Windows released that major update (I've been busy). I let it install, and turned off my computer. I remembered something and turned it back on a minute later only to find it wouldn't boot up. I see my motherboard's splash screen and then the blue Windows logo. After a minute of staring at the Windows logo, a pop up with the install error I mentioned above pops up.
This computer used to be Windows 7 but I got the free upgrade they did years ago. As a result, I don't have any install disc.
I tried downloading their "Media Creation Tool" to create an installer but no luck. Tried putting it on multiple hard drives and flash drives (in case one of them was incompatible or something) but no luck. Either nothing changed or it would boot to a black screen and sit there. Its possible I'm doing some step wrong when booting it up with it as I've never attempted that process before but...
I even spent a couple of weeks over Christmas on the phone with Microsoft Support (I'm a glutton for punishment I guess) in the hopes they'd just send me a freaking install disc or something. After a dozen phone calls (and multiple instances where they forgot about me and never called me back) they finally just told me I needed to get a new motherboard (probably just to get rid of me).
Computer info:
Gigabyte Z87X-UD3H motherboard
i5-4670 CPU, 3.40 GHz
16 GB of ram
Two NVIDIA GeForce GTX 770
1 solid state drive which contains basically just my Windows install
1 hard drive which contains everything else
Any help you can give me would be greatly appreciated. Thanks everyone