[SOLVED] windows update removed bluetooth?

[_D34D_]

my asrock z270m motherboard has blutooth and it has always worked flawlessly untill a few days ago. windows wanted to update so i let it and now blutooth wont work. windows tells me bluetooth is turned off but the slider to turn it on is missing. the bluetooth icon in my tray on the taskbar is gone. i tried uninstalling drivers and reinstalling the drivers from the asrock website but still nothing. any help would be greatly appreciated. my mouse wont work without bluetooth :c

 

[rgd1101]

reinstall the driver

 

[_D34D_]

reinstall the driver

i have tried this several times and nothing changes. im installing intel bluetooth v19.10 that i downloaded from the support page for my motherboard.

 

[rgd1101]

might try the intel
https://www.intel.com/content/www/u...0005489/wireless/intel-wireless-products.html

 

[_D34D_]

might try the intel
https://www.intel.com/content/www/u...0005489/wireless/intel-wireless-products.html

installed latest version from link provided and restarted pc. no changes. i have no idea what to do

 

[Bob.B]

my asrock z270m motherboard has blutooth and it has always worked flawlessly untill a few days ago. windows wanted to update so i let it and now blutooth wont work. windows tells me bluetooth is turned off but the slider to turn it on is missing. the bluetooth icon in my tray on the taskbar is gone. i tried uninstalling drivers and reinstalling the drivers from the asrock website but still nothing. any help would be greatly appreciated. my mouse wont work without bluetooth :c

What drivers are you uninstalling and reinstalling from the web site?

 

[rgd1101]

check event viewer and device manager for error

 

[_D34D_]

What drivers are you uninstalling and reinstalling from the web site?

intel bluetooth drivers. i tried both the ones from my motherboards website and more up to date ones from intels website

 

[_D34D_]

check event viewer and device manager for error

bluetooth is no longer in device manager. show hidden devices is on.

i have never used event viewer before, what should i be looking for?

 

[_D34D_]

check event viewer and device manager for error

these three entries are bluetooth related but im not sure what they mean

 

[Bob.B]

intel bluetooth drivers. i tried both the ones from my motherboards website and more up to date ones from intels website

asrock z270m

You seem to have a one of a kind mobo.
Can you link to this mobo?

 

[_D34D_]

asrock z270m

You seem to have a one of a kind mobo.
Can you link to this mobo?

https://www.asrock.com/MB/Intel/Z270M-ITXac/index.asp

 

[_D34D_]

update: i just unplugged my ethernet and it appears that my motherboards wifi is also no longer working. stumped.

edit: reinstalled wireless lan drivers from asrock website and nothing, windows does not detect a wireless internet option even though my motherboard has 2 wifi antennas coming out of the back IO . i have had this board with windows 10 for probably 2 years now and this is my first time ever having issues

 

[Bob.B]

https://www.asrock.com/MB/Intel/Z270M-ITXac/index.asp

https://www.asrock.com/MB/Intel/Z270M-ITXac/index.asp

I see an inf driver and a management engine driver.
You might want to give those a shot one at a time.

 

[_D34D_]

I see an inf driver and a management engine driver.
You might want to give those a shot one at a time.

installed inf. restarted pc. installed management engine. restarted pc. still no bluetooth or wifi