No viruses, malware, spyware, software updates, hardware changes, or OS updates/changes.
It loads the start up and goes to a page with 2 options: launch start up repair and start windows normally. If you choose the first it loads and then goes to a black screen with or without a mouse and then freezes. The second option gets to the same point and then resets the computer.
With the disc in it does the exact same thing as the first option in the previous paragraph no matter which option you choose. Any ideas? I've tried almost everything.
It loads the start up and goes to a page with 2 options: launch start up repair and start windows normally. If you choose the first it loads and then goes to a black screen with or without a mouse and then freezes. The second option gets to the same point and then resets the computer.
With the disc in it does the exact same thing as the first option in the previous paragraph no matter which option you choose. Any ideas? I've tried almost everything.