Question Windows won´t shut down - sound problem

adze7

Prominent
Feb 28, 2019
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Hello everyone!

I have a PC for about two years now - here are the specs:

CPU: AMD Ryzen Threadripper 2950X 16-core processor 3.5 GHz
RAM: 32,0 GB
Graphics card: NVIDIA GeForce GTX 1070 ti
Motherboard: ASUS PRIME X399-A
WINDOWS 10 PRO 19041.508

PROBLEM:
For about three months now, whenever I start the PC, there is a sound problem. Mouse starts to lag a bit and sound stutters, and it is so annoying that windows restart is a must.

  • If I try to restart windows it takes forever before it finally restarts - from 10 - 25 minutes.
  • If I shut down windows, screen goes black, but PC is still running. And I haven´t check for how long it would stay like that.
So for the past three months, I start computer in the morning, log into windows and check for sound stuttering. It happens most of the time. I just
hard reset windows by pushing start button and after that everything works normal.

I have a lot of programs and apps on my computer so it would be great if I can fix the problem without reinstalling windows, because it takes 2 days before everything is
installed on PC - work computer

I belive that if I continue hard resetting PC it would cause damage to my hardware.

What do you think?

Regards
 

AtotehZ

Distinguished
Nov 23, 2008
385
13
18,815
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This is what I've found out on my own.
If you open 'gpedit.msc' in start and activate: Display highly detailed status messages under:
Administrative Templates -> System

... you'll be able to get more info about your shutdown procedure. Use that to give a more detailed description of your reboot problem.
It probably won't help with the rest though and it sounds your reboot problem is caused by a more severe problem.
 

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