Question Wired Keyboard and Mouse Stop Working - Windows 10

sdph536

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Dec 5, 2015
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I have an old Dell Studio that is running windows 10 ---

Ir has Windows 10 and SSD installed - to me it does what it needs to do but this darn mouse and keyboard stuff stopping working with no rhyme or reason is making me very frustrated.

Keyboard and Mouse are wired - NOT WIRELESS

  • I cannot easily unplug and plug in the mouse/keyboard to get it going again... they are still lit up but they are dead basically and I have to do a hard reset.
  • USB selective suspend is disabled.
  • I checked the drivers for the keyboard and mouse and they are updated.
  • I checked to see if PC has KB4074588 and it does not.
I am not sure what else to do.... I can go days without the issue and then days where anytime I step away from the PC it stops working.
I can say when it is working it just does not just stop ... only when I walk away and the machine is idle or the screen is locked.

Any suggestions would be appreciated.
 

Lutfij

Titan
Moderator
Model for your prebuilt Dell Studio? If it's a laptop, include the SKU and if it's a desktop counterpart, then include it's specs.

Also, which version of Windows 10 are you working with? Have you made sure you're on the latest BIOS update for your motherboard?
 

sdph536

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Dec 5, 2015
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It is not a laptop and I don't have the SKU

Windows 10 Home 64 Bit

I wouldn't know about the BIOS.

This issue didn't happen as soon as I loaded windows 10 - It had been working just fine after the W10 install - Just recently maybe in like the last 2 - 3 months this issue came to be.

I have tried different restore points and that does not solve the issue either.
 

sdph536

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Dec 5, 2015
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I noticed this evening that the mouse and keyboard locked up but then before I powered the PC down looking at the time it said 7:37 PM but when I was just about to power it down it was past 9:30pm - so apparently the entire screen/machine is locking up.

That said, could this then not be a MOUSE and KEYBOARD issue but something else ??

I just finished spending almost $1,000 for a new PC parts to build a new computer since this issue couldn't be resolved.

Any new thoughts or suggestions in light of this new information I am sharing?
 

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