Question Wireless adapter stops working when playing games

alexgio779

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Dec 10, 2018
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Hi everyone,
I have an Asus ROG strix G531 GD. I have an Intel Wireless AC 9560 built in wireless adapter. Somehow, since a couple of weeks after buying the laptop, the wireless adapter would just stopped working (yellow exclamation mark in device manager) when I play games such as CSGO or DOTA 2. When I start playing the game for 1-2 minutes, the wireless adapter would just stop. However, this does not happen when playing minecraft or browsing the internet or using discord.

I have tried reinstalling the drivers, formatting the laptop, even had ASUS to repair it. However, upon receiving back the laptop, the problem still persits.

I had seen similar thread regarding this problem, but none has exactly the same problem as mine. Some of them regain connection by alt tabing out of the game, mine does not.

Any idea on how to fix this?
 
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