Wireless Device cannot be turned on after upgrading to Windows 8

[migoortiz]

Hi guys,

I bought a Toshiba Portege Z930 a few months ago, it came bundled with Windows 7 Professional edition but I've recently upgraded it to Windows 8 Pro. I did a custom install, not keeping the installed programs, just the files.However, since I upgraded,I am unable to turn on the wireless device for the laptop. There's a LED indicator near the touchpad that signifies if the wireless is turned on and it is always off. All of the FN shortcuts work perfectly EXCEPT for FN+F8 which is the wireless toggle. Among other things I've tried unsuccessfully are the following:

1. Resetting the computer, going to BIOS, resetting to defaults and restarting. Didn't work.
2. Rebooting in safe mode with networking. Didn't work, Wireless Devices still off.
3. Right clicking the network, going to network and sharing center, diagnosing the connection. It correctly diagnoses that the wireless device is turned off, however it does not offer a fix for it. It just tells me to turn it on via a physical button (none for this model) or via the FN keys (which don't work). Also, right clicking the wireless network in the N&S center will show that the wireless network is "Enabled" already. Which is a bit confusing 🙁
4. Going to Windows 8 Settings -> Wireless, the toggle for turning on wireless devices is greyed out, i can't even toggle it on or off.

I've read online that this may be because drivers aren't installed when upgrading, however how can I download / upgrade them if the laptop itself won't connect to the internet? And also what particular drivers are needed if ever? The keyboard or the Wireless Network Adapter? I'm not a very technical person so I can really only try the solutions which i can understand.

I appreciate any and all help in this regard. Thanks in advance

 

[Andrew Buck]

Hi guys,

I bought a Toshiba Portege Z930 a few months ago, it came bundled with Windows 7 Professional edition but I've recently upgraded it to Windows 8 Pro. I did a custom install, not keeping the installed programs, just the files.However, since I upgraded,I am unable to turn on the wireless device for the laptop. There's a LED indicator near the touchpad that signifies if the wireless is turned on and it is always off. All of the FN shortcuts work perfectly EXCEPT for FN+F8 which is the wireless toggle. Among other things I've tried unsuccessfully are the following:

1. Resetting the computer, going to BIOS, resetting to defaults and restarting. Didn't work.
2. Rebooting in safe mode with networking. Didn't work, Wireless Devices still off.
3. Right clicking the network, going to network and sharing center, diagnosing the connection. It correctly diagnoses that the wireless device is turned off, however it does not offer a fix for it. It just tells me to turn it on via a physical button (none for this model) or via the FN keys (which don't work). Also, right clicking the wireless network in the N&S center will show that the wireless network is "Enabled" already. Which is a bit confusing 🙁
4. Going to Windows 8 Settings -> Wireless, the toggle for turning on wireless devices is greyed out, i can't even toggle it on or off.

I've read online that this may be because drivers aren't installed when upgrading, however how can I download / upgrade them if the laptop itself won't connect to the internet? And also what particular drivers are needed if ever? The keyboard or the Wireless Network Adapter? I'm not a very technical person so I can really only try the solutions which i can understand.

I appreciate any and all help in this regard. Thanks in advance

http://www.toshiba-asia.com/sg/support/drivers/details/3035067

 

[migoortiz]

Hi guys,

I bought a Toshiba Portege Z930 a few months ago, it came bundled with Windows 7 Professional edition but I've recently upgraded it to Windows 8 Pro. I did a custom install, not keeping the installed programs, just the files.However, since I upgraded,I am unable to turn on the wireless device for the laptop. There's a LED indicator near the touchpad that signifies if the wireless is turned on and it is always off. All of the FN shortcuts work perfectly EXCEPT for FN+F8 which is the wireless toggle. Among other things I've tried unsuccessfully are the following:

1. Resetting the computer, going to BIOS, resetting to defaults and restarting. Didn't work.
2. Rebooting in safe mode with networking. Didn't work, Wireless Devices still off.
3. Right clicking the network, going to network and sharing center, diagnosing the connection. It correctly diagnoses that the wireless device is turned off, however it does not offer a fix for it. It just tells me to turn it on via a physical button (none for this model) or via the FN keys (which don't work). Also, right clicking the wireless network in the N&S center will show that the wireless network is "Enabled" already. Which is a bit confusing 🙁
4. Going to Windows 8 Settings -> Wireless, the toggle for turning on wireless devices is greyed out, i can't even toggle it on or off.

I've read online that this may be because drivers aren't installed when upgrading, however how can I download / upgrade them if the laptop itself won't connect to the internet? And also what particular drivers are needed if ever? The keyboard or the Wireless Network Adapter? I'm not a very technical person so I can really only try the solutions which i can understand.

I appreciate any and all help in this regard. Thanks in advance

http://www.toshiba-asia.com/sg/support/drivers/details/3035067

Hi Thanks for the reply? Will i just download this and install it to the laptop? Also it says Windows 7? Thanks!

 

[Andrew Buck]

Hi guys,

I bought a Toshiba Portege Z930 a few months ago, it came bundled with Windows 7 Professional edition but I've recently upgraded it to Windows 8 Pro. I did a custom install, not keeping the installed programs, just the files.However, since I upgraded,I am unable to turn on the wireless device for the laptop. There's a LED indicator near the touchpad that signifies if the wireless is turned on and it is always off. All of the FN shortcuts work perfectly EXCEPT for FN+F8 which is the wireless toggle. Among other things I've tried unsuccessfully are the following:

1. Resetting the computer, going to BIOS, resetting to defaults and restarting. Didn't work.
2. Rebooting in safe mode with networking. Didn't work, Wireless Devices still off.
3. Right clicking the network, going to network and sharing center, diagnosing the connection. It correctly diagnoses that the wireless device is turned off, however it does not offer a fix for it. It just tells me to turn it on via a physical button (none for this model) or via the FN keys (which don't work). Also, right clicking the wireless network in the N&S center will show that the wireless network is "Enabled" already. Which is a bit confusing 🙁
4. Going to Windows 8 Settings -> Wireless, the toggle for turning on wireless devices is greyed out, i can't even toggle it on or off.

I've read online that this may be because drivers aren't installed when upgrading, however how can I download / upgrade them if the laptop itself won't connect to the internet? And also what particular drivers are needed if ever? The keyboard or the Wireless Network Adapter? I'm not a very technical person so I can really only try the solutions which i can understand.

I appreciate any and all help in this regard. Thanks in advance

http://www.toshiba-asia.com/sg/support/drivers/details/3035067

Hi Thanks for the reply? Will i just download this and install it to the laptop? Also it says Windows 7? Thanks!

Yes. It will work on Windows 8 most likely, and do install it. Report back with the results. Good luck!

 

[migoortiz]

Hi guys,

I bought a Toshiba Portege Z930 a few months ago, it came bundled with Windows 7 Professional edition but I've recently upgraded it to Windows 8 Pro. I did a custom install, not keeping the installed programs, just the files.However, since I upgraded,I am unable to turn on the wireless device for the laptop. There's a LED indicator near the touchpad that signifies if the wireless is turned on and it is always off. All of the FN shortcuts work perfectly EXCEPT for FN+F8 which is the wireless toggle. Among other things I've tried unsuccessfully are the following:

1. Resetting the computer, going to BIOS, resetting to defaults and restarting. Didn't work.
2. Rebooting in safe mode with networking. Didn't work, Wireless Devices still off.
3. Right clicking the network, going to network and sharing center, diagnosing the connection. It correctly diagnoses that the wireless device is turned off, however it does not offer a fix for it. It just tells me to turn it on via a physical button (none for this model) or via the FN keys (which don't work). Also, right clicking the wireless network in the N&S center will show that the wireless network is "Enabled" already. Which is a bit confusing 🙁
4. Going to Windows 8 Settings -> Wireless, the toggle for turning on wireless devices is greyed out, i can't even toggle it on or off.

I've read online that this may be because drivers aren't installed when upgrading, however how can I download / upgrade them if the laptop itself won't connect to the internet? And also what particular drivers are needed if ever? The keyboard or the Wireless Network Adapter? I'm not a very technical person so I can really only try the solutions which i can understand.

I appreciate any and all help in this regard. Thanks in advance

http://www.toshiba-asia.com/sg/support/drivers/details/3035067

Hi Thanks for the reply? Will i just download this and install it to the laptop? Also it says Windows 7? Thanks!

Yes. It will work on Windows 8 most likely, and do install it. Report back with the results. Good luck!

Hi I installed it already however i didn't notice any changes. Installing just gave me this Wireless Symbol on the screen with green circles around it and after that it just vanished. Hardware radio is still off, function keys still don't work. Wifi network already shows "enabled" but there's nothing happening.

I also downloaded and installed the toshiba drivers for function keys yet it still does not resolve FN+F8. Anything else though? Thanks a bunch!

 

[Andrew Buck]

Hi guys,

I bought a Toshiba Portege Z930 a few months ago, it came bundled with Windows 7 Professional edition but I've recently upgraded it to Windows 8 Pro. I did a custom install, not keeping the installed programs, just the files.However, since I upgraded,I am unable to turn on the wireless device for the laptop. There's a LED indicator near the touchpad that signifies if the wireless is turned on and it is always off. All of the FN shortcuts work perfectly EXCEPT for FN+F8 which is the wireless toggle. Among other things I've tried unsuccessfully are the following:

1. Resetting the computer, going to BIOS, resetting to defaults and restarting. Didn't work.
2. Rebooting in safe mode with networking. Didn't work, Wireless Devices still off.
3. Right clicking the network, going to network and sharing center, diagnosing the connection. It correctly diagnoses that the wireless device is turned off, however it does not offer a fix for it. It just tells me to turn it on via a physical button (none for this model) or via the FN keys (which don't work). Also, right clicking the wireless network in the N&S center will show that the wireless network is "Enabled" already. Which is a bit confusing 🙁
4. Going to Windows 8 Settings -> Wireless, the toggle for turning on wireless devices is greyed out, i can't even toggle it on or off.

I've read online that this may be because drivers aren't installed when upgrading, however how can I download / upgrade them if the laptop itself won't connect to the internet? And also what particular drivers are needed if ever? The keyboard or the Wireless Network Adapter? I'm not a very technical person so I can really only try the solutions which i can understand.

I appreciate any and all help in this regard. Thanks in advance

http://www.toshiba-asia.com/sg/support/drivers/details/3035067

Hi Thanks for the reply? Will i just download this and install it to the laptop? Also it says Windows 7? Thanks!

Yes. It will work on Windows 8 most likely, and do install it. Report back with the results. Good luck!

Hi I installed it already however i didn't notice any changes. Installing just gave me this Wireless Symbol on the screen with green circles around it and after that it just vanished. Hardware radio is still off, function keys still don't work. Wifi network already shows "enabled" but there's nothing happening.

I also downloaded and installed the toshiba drivers for function keys yet it still does not resolve FN+F8. Anything else though? Thanks a bunch!

Hmm... Try restoring windows or refreshing it, because that is unusual. Make a disk or get a disk for installation and put it in. Then boot to the login screen. Press shut shutdown button, then restart. Hold shift when you do this. Your PC will turn off and you will have the option to refresh Windows. Try that. Make sure to install ALL of the drivers for the laptop. Good luck!