Question Wireless 'Phones not being discovered by Bluetooth on new machine ?

[Wolkie 72]

I use my wireless phones at night while gaming and/or listening to music. My machine (see specs) is a week old, and I am having trouble "discovering" the 'phones, but what I am seeing are my neighbor's devices, and he isn't responding to my calls to let him know. My Bluetooth dongle is plugged in, and shows "ON" under devices, but NOT on the taskbar.

Is there anything anyone can recommend I do about this? I am a little older at 73 than most of you, but can still follow written directions if you have any. I have also written an e-mail to ABS.

Thanks for your assistance.
Operating System
Windows 11 Home 64-bit
CPU
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
AMD K19
RAM
15.0GB
Motherboard
Micro-Star International Co. Ltd. PRO B650-P WIFI (MS-7D78) (AM5)
Graphics
E321VL (1920x1080@60Hz)
4089MB NVIDIA GeForce RTX 4070 (Gigabyte) 41 °C
512MB ATI AMD Radeon Graphics (MSI)
SLI Disabled
CrossFire Disabled
Storage
931GB KINGSTON SNV2S1000G (SATA-2 (SSD))
Optical Drives
No optical disk drives detected
Audio
NVIDIA High Definition Audio

Operating System
Windows 11 Home 64-bit
Computer type: Virtual
Installation Date: 5/30/2023 12:22:27 PM
Serial Number: TBVQJ-YR4DB-GGB3M-KRP7B-HT92J
Windows Security Center
User Account Control (UAC) Enabled
Notify level 2 - Default
Firewall Enabled
Windows Update
AutoUpdate Not configured
Windows Defender
Windows Defender Enabled
Antivirus
Windows Defender
Antivirus Disabled
Virus Signature Database Up to date
Panda Dome
Antivirus Enabled
Virus Signature Database Up to date
.NET Frameworks installed
v4.8 Full
v4.8 Client
Internet Explorer
Version 11.1.22621.0
PowerShell
Version 5.1.22621.1
Environment Variables
USERPROFILE C:\Users\quasi
SystemRoot C:\Windows
User Variables
Machine Variables
Power Profile
Active power scheme Balanced
Hibernation Enabled
Turn Off Monitor after: (On AC Power) Never
Turn Off Hard Disk after: (On AC Power) 20 min
Suspend after: (On AC Power) Never
Screen saver Disabled
Uptime
Current Session
Current Time 7/14/2023 10:17:27 AM
Current Uptime 1,771 sec (0 d, 00 h, 29 m, 31 s)
Last Boot Time 7/14/2023 9:47:56 AM
Services
TimeZone
TimeZone GMT -5:00 Hours
Language English (United States)
Location United States
Format English (United States)
Currency $
Date Format M/d/yyyy
Time Format h:mm:ss tt
Scheduler
7/14/2023 10:31 AM; MicrosoftEdgeUpdateTaskMachineUA
7/14/2023 10:34 AM; Overwolf Updater Task
7/14/2023 3:04 PM; OneDrive Reporting Task-S-1-5-21-3777842820-825826072-3996156583-500
7/14/2023 4:01 PM; MicrosoftEdgeUpdateTaskMachineCore
7/14/2023 4:36 PM; OneDrive Per-Machine Standalone Update Task
7/14/2023 5:03 PM; OneDrive Reporting Task-S-1-5-21-3777842820-825826072-3996156583-1002
7/14/2023 5:03 PM; OneDrive Reporting Task-S-1-5-21-3777842820-825826072-3996156583-1003
MiniToolPartitionWizard
Hotfixes
System Folders
Process List
Security Options
Device Tree

 

[Ralston18]

First try to get the Bluetooth icon on the Taskbar.

FYI:

https://www.pcworld.com/article/815...ght-hand part,Bluetooth icon onto the taskbar.

Look for other similar links, tutorials, and "how-to's" if and as necessary. Avoid any links that want to download something to "fix" the problem.

= = = =

Bluetooth has a range of about 30 feet so it seems reasonable that you may see other Bluetooth devices in your immediate area.

Those devices being "discoverable" in some manner.

For example, if you left-click the BlueTooth icon ( should be located in the lower right screen corner) and then select Show Bluetooth Devices there could be any number of devices that appear.

Is your phone listed? You used the plural phones so does that mean that you are using multiple phones?

In any case, you must pair the required phone to the host Windows system. Usually some process where a code is provided and you manually enter that code to allow the pairing to occur.

Just seeing your neighbor's devices (and vice versa) is not necessarily a threat because access is needed to both devices to go through the pairing process.

Two steps:

1) Get the Bluetooth icon onto the Taskbar

2) Pair your phone and system.

 

[Wolkie 72]

First try to get the Bluetooth icon on the Taskbar.

FYI:

https://www.pcworld.com/article/815705/bluetooth-giving-you-the-blues-in-windows-11-heres-how-to-connect-to-devices-faster.html#:~:text=In the right-hand part,Bluetooth icon onto the taskbar.

Look for other similar links, tutorials, and "how-to's" if and as necessary. Avoid any links that want to download something to "fix" the problem.

= = = =

Bluetooth has a range of about 30 feet so it seems reasonable that you may see other Bluetooth devices in your immediate area.

Those devices being "discoverable" in some manner.

For example, if you left-click the BlueTooth icon ( should be located in the lower right screen corner) and then select Show Bluetooth Devices there could be any number of devices that appear.

Is your phone listed? You used the plural phones so does that mean that you are using multiple phones?

In any case, you must pair the required phone to the host Windows system. Usually some process where a code is provided and you manually enter that code to allow the pairing to occur.

Just seeing your neighbor's devices (and vice versa) is not necessarily a threat because access is needed to both devices to go through the pairing process.

Two steps:

1) Get the Bluetooth icon onto the Taskbar

2) Pair your phone and system.

Oh, gosh, I am so sorry - I misled you, and that was not my intent. I meant "headphones" - "wireless headphones" which I cannot pair with my bluetooth. Please accept my heartfelt apologies for not having thought this through before posting - that you might think I meant my mobile phone - I did not and I feel really stupid.

However, I think your instructions to me are valid, are they not, and I am still following them.

Thank you for taking the time, and please accept my apology.

 

[Ralston18]

No apologies necessary. Terminologies all too easily interchangeable sometimes.

= = = =

Make and model Bluetooth headphones?

 

[Wolkie 72]

No apologies necessary. Terminologies all too easily interchangeable sometimes.

= = = =

Make and model Bluetooth headphones?

Tuinyo - TP19 and thank you! I can get BT on my taskbar by using a dongle, but when I pull it out, no more BT icon.

 

[Ralston18]

This headphone:

https://manuals.plus/tuinyo/tp-19-stereo-headphone-manual#axzz87dTIFPUv

Once you have the Bluetooth icon on the Taskbar and can access Bluetooth then use Contents (Section 3) to pair the computer ("other devices" ) and headphones.

May or may not immediately work - not sure about how accurate/correct the User Manual is written and translated.

TBD.

 

[Wolkie 72]

Here's what I did after reading your last post:

1. Went to settings

2. Found "Bluetooth and Other Devices"

3. Clicked headphones to "ON" - Here I saw a red/blue light flash ONE time only, then steady blue

4. Went to "Add Device" (2nd choice down on settings)

5. Clicked on "ADD Device" - Screen changes to "Add Device" with Bluetooth being the first choice available

6. Screen Changes again to "Add Device" and tells me to click on the "device below" (to activate) but nothing shows to activate

And this has repeated ad nauseam for the past 48 hours.

Also above the "Device" section (on settings) there is a section marked just "Bluetooth" which is marked to ON.

On the TASKBAR are the words (greyed out) "Allow a device to connect" and clicking on those words does nothing.

That's as far as I have gotten, Ralston. Thanks again


EDITED TO ADD: I have called ABS (computer mfg folks) who told me to go to Device Management and make sure "Bluetooth Radio" is ON. All I found there are just Update, (ok), Disable, Uninstall and Scan For HW Changes (those are ok too). So am I to assume my headphones are paired? If so, I'm not getting any sound out of them. Is there a setting I am missing, Ralston?

 

[Wolkie 72]

I have asked ABS to sign on to my machine remotely, but they have not answered. It is still under the first 30 days' warranty, and I am told I can send it back, but I'd like to avoid that if I can. Checking Newegg, I found they do have a very fair return policy - just have to make sure they get all their packing and stuff, but other than the BT not connecting the headphones, the rig is very satisfactory -especially for my gaming.

Another alternative is Box Aid, another remote repair facility which charges $40.00 (what I'd pay my tech) for 30 minutes of work, but here again, unless I am missing something, I don't feel it's up to me to undergo that expense.

Thanks very much for your help.

 

[Wolkie 72]

I did some more research on this machine and found the following under Blueooth Audio Driver (s) uner (CODE31): "This device is not working properly because Windows cannot load the drivers required for this device.

This is located under Bluetooth Adpapter RZ616. All other Bluetooth programs listed under this device say they are working properly.

Is there anything further I can do before sending it back?

Thanks

 

[Ralston18]

Try using a USB extension cable to move the BT dongle up and away from the back of the computer.

Drivers - FYI:

https://www.catalog.update.microsoft.com/Search.aspx?q=RZ616+Bluetooth+Adapter

Note that there are many drivers listed. Try to identify the driver applicable to your BT dongle.

Be careful about the source of any downloads that you try.