Won't recognise new HDD

[Narko]

So, I received my WD 1TB Black today, and I knew that I'd have to partition it to install Windows onto it. So I open up windows 7 install via disk, and I run cmd and clean and partition the disk, then format, now I know format takes a long time, and at about 10% I had a power cut. Now whenever I try to carry on where I left off, it won't pick up the new drive. I typed rescan into cmd once and it picked it up, and then before I could do anything it disappeared again, bios still picks it up but obviously isn't a bootable drive. Specs are as follows.

Amd fx-8350, asrock fatal1ty 990fx killer, Nvidia Geforce GTX 680, and if I knew the make of the ram I'd tell you. Slightly concerned as well, when the install doesn't pick it up, what else are you meant to do? I'm currently installing windows 7 to an older 250gb drive I found to make life easier for me for now, but considering I only just received this harddrive, I'd much rather it not be broken.

 

[Narko]

I should probably add I was following😀iskPart <ENTER>
list disk <ENTER>
select disk 0 <ENTER>
clean <ENTER>
create partition primary align=1024 <ENTER>
format fs=ntfs <ENTER> (Will Take a While)
assign <ENTER>
active <ENTER>
exit <ENTER>
exit <ENTER>

 

[USAFRet]

1. No, you didn't have to partition the drive to install a Windows OS on it.

If the drive is seen in the BIOS, all you have to do is boot from your install media, and do everything there.

 

[JackNaylorPE]

No, you don't need to partition but I highly recommend it.

If the initial install got borked and won't recognize drive, delete the volume and start again.

If ya can't, try it in an external dock or another box and delete volume there.

 

[Narko]

Install Media won't even show it, it just appeared again and I tried to do the process again, I get to clean and I get "virtual disk service error: the object has been deleted". And it wouldn't let me install Windows on it unless I did partition it due to some sentence I can't quite remember. So how exactly do I get around this? Sometimes it shows up and other times it doesn't, and then the minute I execute clean I just get that message.

 

[Narko]

So no one knows anything? I can't use the drive until this is done obviously, but I've never used cmd on the windows 7 install disk before, so when it cuts out mid cmd format I'm lost on what to do. I can't get windows 7 install to pick up the disk, so I really don't know what to do. I have no working copy of windows 7 at the moment so doing anything on the actual OS is out of the window.

 

[FreshRestart]

You can always RMA the drive.

 

[Narko]

What does RMA the drive mean? I'm not the dumbest but any of your solutions would you mind elaborating on how to do it please?

 

[FreshRestart]

RMA: Return Merchandise Authority, If you have bought the drive recently and it is still within its warranty period you can return it and ask for another one or a refund.

 

[FreshRestart]

You can also contact a WD representative for support:
http://www.tomshardware.com/community/profile-1725017.htm
http://www.tomshardware.com/community/profile-1725647.htm
http://www.tomshardware.com/community/profile-1724983.htm
These are links to the profiles of Western Digital official representatives who are members here on the forum. I hope they will be able to help you.

 

[Narko]

So has no one got any idea on how to get this sorted? I really don't want to be without a pc for a few days.

 

[USAFRet]

So has no one got any idea on how to get this sorted? I really don't want to be without a pc for a few days.

Does it appear in the BIOS?
Does it appear in Disk Management?
Does it appear when you start the Windows install?

 

[Narko]

Does appear in the bios.
Umm, disk management? I have no windows install.
And it won't show up on the windows install CD.

 

[Narko]

So now I can't even get the bios to recognise the new drive and my mobo logo screen is hanging for like 30 seconds, and occasionally it'll just go to a black screen with a9 in the bottom right corner with a mouse cursor in the middle which won't move. I bought this new drive to replace my older 250gb seagates as they're about 6 years old, but I have a feeling that the one I'm using to try and install Windows on is failing, as I just installed windows on it (had to change it to ide instead of ahci) and whenever I tried to boot windows, it'd get to the loading screen, load up and then it'd blue screen for half a second and just crash, not long enough to see the error. It wanted me to launch startup repair and I did and it couldn't find any faults, so I've just formatted it and installing windows again, but still can't detect the new 1tb. Could it be down to a sata cable? Because as much as I used cmd to format it and lost power, surely it should still recognise the drive? I'm a little concerned that if I try to RMA it that they'll just say it's my fault, and me being out of work, I'd struggle to pay another £60 for another new drive.

 

[FreshRestart]

How is it your fault that their product failed during a Widows installation? Why didn't you contact one of the WD representatives I guided you to their profiles?