Question Working headphones but no sound when plugged in

[Tutsky]

I've been through the lot with this one and it's frustrating me.

I have a working set of headphones tested in my laptop, I have working audio through speakers, but when I plug in the headphones to the front jack of my PC there's no sound coming through.

I have tried windows generic drivers, the latest realtek drivers, uninstalling devices, disabling, enabling, the lot - but nothing seems to help at all.

Any clues would be appreciated.

 

[Lutfij]

First, welcome to the forums, newcomer!

What is the make and model of your headphones? We're going to need to know the specs to your desktop. We will also need you to see if you have any BIOS updates pending for your desktop and which version of Windows 10 you're currently on.

 

[Tutsky]

Thanks Lutfi

Sennheiser Game One headphones

PC specs:
CPU: INTEL(R) Core™ i7-7700K Quad Core 4.20 GHz 8MB Cache LGA1151 + HD Graphics * Pro OC *
MEMORY: 32GB (4x8GB) DDR4/2400mhz Dual Channel Memory [+122] (HyperX
MOTHERBOARD: MSI Z270-A PRO INTEL Z270 Chipset, ATX Mainboard w/ 4 RAM slots, 2 x PCIe 3.0 x16 , 4 x PCIe 3.0 x1, 6 SATA3, 1 x M.2
OS: Windows 10 Home (64-bit Edition) (Recovery Disk) version 10.0.19041 19041
POWERSUPPLY: 750 Watts Power Supplies [+24] (Corsair 750 Watts CX750 Gaming Power Supply, 80+)
SPEAKERS: Logitech Z-506 5.1 Surround Speakers + Subwoofer System [+66]
VIDEO: MSI GeForce(R) GTX 1080 Ti 11GB Video Card VR READY [+170] (Single Card)

Windows version 10.0.19041 19041
The BIOS is updated to the latest version

 

[Tutsky]

Worth adding that they just stopped working, possibly due to a windows update no doubt, and that they have worked perfectly fine before

 

[hang-the-9]

Worth adding that they just stopped working, possibly due to a windows update no doubt, and that they have worked perfectly fine before

Yes that is for sure worth adding, how about any other headphones or speakers, through that same jack? Or if you use the motherboard jack for the headphones? Does the audio software even see the headphones connected as a device you can switch to?