Question Wraith prism cooler problem

shadowclaws

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Dec 17, 2008
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I just built my system with Ryzen 3900x and wraith prism cooler. I attached the RGB cable to play around with it and the cooler stopped working, keep getting cpu fan error. I installed an old fan and everything else works fine. I connected the cooler to chassis fan connector and it can work. However when I mount it on the cpu, it suddenly doesn’t work. When I take it off it works again. Anyone know how to fix? I bought off amazon and they have a replacement coming too.
 

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