Question X570 asus dark hero usb 3.2 gen 1 type A only detect 1 USB port front panel


Dec 3, 2015
Im using X570 dark hero and 5600x with casing 5000x corsair white.
the front panel usb 3.0 cable with 19pin i connect to the usb 3.2 gen 1
but from 2 port usb 3.0 only the right one working, the other one only can be used for charging station without detect anything.
what i realize its same port that work even i changed the front panel
should the problem on usb 3.2 gen 1 pin? im already check nothing bent pin.

im hoping are anyone have similar problem to me ? or any idea to solved this?

i try to replace the front panel with the new one and the problem still the same.
the things i already try:
  • the device manager stuff (enable, uninstall, etc)
  • setup the power options management
  • the regedit stuff
  • bios update to 4006
  • bios settings for the power mangement
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