Xbox 360 Networking Issues

[Shivstix]

Okay, I have a new Xbox 360E (The newest models) and I just recently got live, and destiny. Now we are customers of Comcast Xfinity and the router is plugged in in the living room/den area, about 25 feet or 30 feet from my bedroom. It has to stay there due to the cable connection coming from outside through the wall there and into that, which is the internet connection.

The issue I am having is it always connects fine, and all is well for 5 to 10 minutes. Then I get disconnected from live, and my aunt, in the living room sometimes gets booted off of wifi on her tablet as well (when she is playing candy crush, etc). I am trying to figure out if I can change ports, or what I can do to prevent this, or even pinpoint the exact problem. It is just super annoying everytime I get into the game, to have it DC repeatedly all night.

Now I have tried clearing my cache, resetting my network, reconnecting, etc, but the xbox 360 doesn't have a hugely advanced wifi configuration option available so I am kind of stuck with it.

I don't have the ability to run a wired connection due to all the moving, wiring, and spanning across multiple rooms and inconviences to other live in family.

I have considered a wireless network adapter which runs about 100 for the xbox 360 one, and I have also though about a powerline network adapter, but I can't afford either of those options at the moment.

Any advice or help?

 

[Greenpernod]

if your aunt is also being disconnected assume its something wrong with the router since wifi and Ethernet seem to work till that point(so switching from Ethernet to wifi won't alleviate any issue). If you can look at your logs in your router and see warnings that say syn flood attack and fin/ack/rst warnings then you are being attacked with a denial of service attack. I've heard over the years when gaming about people compaining about comcast but i think its either a malfunction in the router or more likely some kind of dos/ddos attack(seems your opponents like hacking more than game if that's the case)

Most likely its someone in the house or nearby is taking up your routers bandwidth knocking off you and your aunts connection since no download bandwidth is left. In which case you should change the pasword on your router and your wifi password as well. Also another out there approach if none of these work, someone nearby is getting your ip adress from checking the broadcast signal that your router gives off. So if your auntie and you can switch to Ethernet and disable wifi broadcast on router and the problem goes away it may be a tech savvy neighbor using arp prtocol to find your ip adresses at which point they could spoof your ip/mac address thus kicking you off(really doubt it)

 

[Paul NZ]

The Xbox 360 E has built in wifi. You dont have to buy a separate wireless adapter

You can disconnect in any game on Xbox Live. I get the same thing too sometimes

 

[Greenpernod]

Most games take at most 300Kb of connection speed so if you have a 7Mb connection you would never run into a problem. When someone downloads though it takes as much a possible to it finishes faster. If thats the problem you can set limits on your router for how much bandwidth that device can use on the router and set enough for gaming on your xbox

 

[Shivstix]

if your aunt is also being disconnected assume its something wrong with the router since wifi and Ethernet seem to work till that point(so switching from Ethernet to wifi won't alleviate any issue). If you can look at your logs in your router and see warnings that say syn flood attack and fin/ack/rst warnings then you are being attacked with a denial of service attack. I've heard over the years when gaming about people compaining about comcast but i think its either a malfunction in the router or more likely some kind of dos/ddos attack(seems your opponents like hacking more than game if that's the case)

Most likely its someone in the house or nearby is taking up your routers bandwidth knocking off you and your aunts connection since no download bandwidth is left. In which case you should change the pasword on your router and your wifi password as well. Also another out there approach if none of these work, someone nearby is getting your ip adress from checking the broadcast signal that your router gives off. So if your auntie and you can switch to Ethernet and disable wifi broadcast on router and the problem goes away it may be a tech savvy neighbor using arp prtocol to find your ip adresses at which point they could spoof your ip/mac address thus kicking you off(really doubt it)

That is just it though. The Ethernet on my PC and my wired connection is fine. Always has been. We have had no random disconnects or similar issues up until this. I also don't know how to check all that info or change passwords. I'm tech savvy but not sure how to get into that info.

 

[Greenpernod]

if you look on the side of your router is should have an ip address listed example 192.168.1.0 type this ip adress in the address bar where you would type www.google.com
the router will also have the username and password listed on the side of it.
after typing in the address bar you can log in to your router.
Then you can get all the info you need most likely logs will be found in security. Also you can see what devices are on your router by going to status->wireless/wifi
-if you have 3 devices listed and you only have 2 devices in your house that use wifi it might be someones leaching internetwhich would explain why you get disconnected. I would assume it was the xbox's wifi only if you auntie wasn't getting dced from router as well.

 

[Shivstix]

if you look on the side of your router is should have an ip address listed example 192.168.1.0 type this ip adress in the address bar where you would type www.google.com
the router will also have the username and password listed on the side of it.
after typing in the address bar you can log in to your router.
Then you can get all the info you need most likely logs will be found in security. Also you can see what devices are on your router by going to status->wireless/wifi
-if you have 3 devices listed and you only have 2 devices in your house that use wifi it might be someones leaching internetwhich would explain why you get disconnected. I would assume it was the xbox's wifi only if you auntie wasn't getting dced from router as well.

Okay, I got into the router settings, and I'm looking at the event log, and yesterday I had a dynamic range window violation, I don't know what that is. In the security log it has the following:;

2015-08-06 15:51:28 5-Information 35 MTA Last 24 Hours: Count of No ACK rec'd from Call Agent=0 76.142.138.34
2015-08-06 15:51:28 5-Information 35 MTA Last 24 Hours: Average Latency for Response to MGCP Messages=0 ms 76.142.138.34
2015-08-06 15:51:28 5-Information 35 MTA Last 24 Hours: Average Latency via RTCP Packets=144 ms 76.142.138.34
2015-08-06 15:51:28 5-Information 35 MTA Last 24 Hours: Maximum Jitter Measurements=8 76.142.138.34
2015-08-06 15:51:28 5-Information 35 MTA Last 24 Hours: Average Jitter Measurements=0 76.142.138.34
2015-08-06 13:53:26 5-Information 61 INFO: Endpt 0 on-hook 76.142.138.34
2015-08-06 13:53:23 5-Information 60 INFO: Endpt 0 off-hook 76.142.138.34
2015-08-06 13:52:55 5-Information 61 INFO: Endpt 0 on-hook 76.142.138.34
2015-08-06 13:51:34 5-Information 60 INFO: Endpt 0 off-hook


Port forwarding, port trigginer, dynamic dns, and dnz are all disabled, and device discovery is enabled, should I disable this, or will it cut off the connection for my phone and xbox?

The recognized devices are only ours, nothing weird or strange.

I cranked the firewall security up to high, it was on low.

The wifi lan port is 2.4 ghz.

Anything you can gather from all of this?

 

[Shivstix]

Also I read about using port forwarding and a static IP or enabling upnp would either of those help?

 

[Paul NZ]

I dont use portforwarding, or dmz on mine. And I've never added the Xbox live ports to the router

I've never had a prob with it disconnecting

Its probably a router prob. Most ISP modems are crap. Or the phone line

If this is ADSL replace the filter

 

[Shivstix]

Did not mean to pick a solution lol. Was trying to reply. It's a cable modem,router combination.