xfinity WiFi displays connected but no internet access

[Natalie Baker]

Last night I discovered that someone unplugged the xfinity box. I plugged it back up and it seemed fine. The WiFi is connected but it says no internet access. It says this on the laptop as well as a Samsung tablet. It shows full bars but there is no internet access. The main plug that goes into the wall was unplugged from the xfinity box. And the net gear router was turned off. I don't know much about electronics so please forgive the improper terms.

 

[g90814]

unplug everything from power, make sure the cables are all connected, then plug everything back in. Wait a couple of minutes, and you should be good to go.

 

[blackcell989]

you need to log in the xfinity customer portal in order to use the xfinity wifi. Open a web browser and it should direct you to the log in page.

 

[helpstar]

the problem is the internet connection

Ask the one who unplugged all, why it´s all unplugged and off.

netgear router is on?
netgear router any lights blinking or red/orange?
which netgear router is it exactly? model name is labeled on the bottom

 

[Natalie Baker]

Net gear
N600 wireless dual band gigabit router WNDR3700
Unplugging everything and plugging it back up didn't work.

 

[g90814]

Make sure you have the connections correct:

1) Cable from wall should connect to xfinity box

2) ethernet cable should connect from xfinity box to WAN port on Netgear router.

Who unplugged these in the first place?

You may need to contact your provider.

 

[Natalie Baker]

3 lights are on ...on the net gear box the power, 2.4ghz, and 5ghz which is blue. The other two are green.


The xfinity box has 3 lights working power, us/ds is flashing, and WiFi light is on.

 

[Natalie Baker]

I'm afraid a blue cord may be in the wrong input I have no i idea where it goes. Its in internet on the net gear box and Ethernet 1 on the xfinity box.

 

[g90814]

Try other ports on the xfinity box. Contact your internet provider if you need more help there.

Also find who unplugged this all in the first place and beat the heck out of them.