Xfinity Wireless Internet keeps randomly going out several times in a day...but only for my computer.

[MrRyan2582]

So I have Xfinity High Speed Wireless Internet. The router is right near my computer, however it is not wired. For some reason, every once in a while (sometimes it occurs hours later, sometimes it occurs after about 15 minutes) my Internet connection goes out. I'm still connected to it, it says "No Internet access". I'm not sure if this also has something to do with it, but my computer was just repaired with Geek Squad (had to be sent out and replace my laptop's screen).The thing is, only sometimes does the Internet go down for everyone in my household (only 2 computers including mine) and my other computer in my house (which is a desktop computer that runs on a wireless adapter) would sometimes be running perfectly fine, but my Internet would go out. I have no idea what is happening. Please help! It's getting on my nerves badly.

 

[helpstar]

update the driver for you wifi of your laptop. If the screen was replaced, maybe the wifi antanna, wifi card is not being plugged back correctly

Are you within a good range of your router?
Can you acces the router menu while "no internet access" is shown?

 

[sam ginsben]

Xfinity is known for resetting there cable every day around 12-5 am. This shouldn't affect you internet though. I think the best idea would be a quick call to Xfinity.

 

[MrRyan2582]

update the driver for you wifi of your laptop. If the screen was replaced, maybe the wifi antanna, wifi card is not being plugged back correctly

Are you within a good range of your router?
Can you acces the router menu while "no internet access" is shown?

Well, I am only about 3 feet away from my router. I'm not sure how to update the driver of my wifi, and I have not tried accessing the router menu while it has gone out.

 

[helpstar]

which laptop is it? exact model number please

 

[MrRyan2582]

which laptop is it? exact model number please

Lenovo Ideapad 300 17-ISK.

Update: Strangely, it's only happened once today. Was it Xfinity's fault?

 

[MrRyan2582]

Can you acces the router menu while "no internet access" is shown?

Second Update: I have a Zoom Telephonics router, and I went to the default gateway IP address, and I was able to access it while it was off. If the default gateway IP is the router menu, then yes, I could access it. It happened again, not just once. This time it took over 2 hours to resolve.

 

[helpstar]

http://pcsupport.lenovo.com/gb/en/products/Laptops-and-netbooks/300-Series/300-17isk/downloads
Update drivers

 

[MrRyan2582]

I have installed my drivers, now time to reboot my computer. Will keep you updated if this works.

 

[MrRyan2582]

So far, the internet hasn't gone out anymore randomly. This worked.

 

[helpstar]

glad to hear that