XFX Radeon R7 360 - New build - No signal to the screen (black screen)

[haratsos]

Hi guys,

I am helping a friend with his first gaming pc and have a problem which i have not faced before and need your help.

When i switch on the computer i hear a normal beep and then the computer screen switches on but it is black and then it switches off again. (it does this a couple of times and then switches off and stays off). It either does this or no signal at all if i switch the ram position. (ie the computer screen does not turn on)

Here are my specs; (i have checked and everything is compatible with motherboard)

AMD FX 3600 AM3+
XFX Radeon R7 360
Gigabyte GA-78LMT-USB3 AM3+ mATX motherboard
Crusial 8GB DDR3 PC3-12800 Unbuffered NON-ECC 1.35V
Seagate SSHD 1TB 3.5'' Solids state Hybrid
Xenta 500w power supply

Here are the things i have tried so far:

Different power supply 850w corsair: same result
Different Ram: 1600hz Geil ;same result
Different monitor with both DVI and HDMI cables; same result (no signal)

I am having a difficulty understanding where the error is since there are no weird beeps. Any help will be greatly appreciated, please let me know your thought guys.

 

[R_1]

does the on board radeon graphics work?
do you have a different card to test the PCIe port?

 

[DeathRabit]

Unplug GPU clean Pcie slot plug back and try it, sometimes this helps

 

[haratsos]

does the on board radeon graphics work?
do you have a different card to test the PCIe port?

Sadly i dont have a different card to test the PCIe port. How can i test the on board radeon graphics. i can see that the motherboard has a DVI port but i thought that might be for when you have processor with integrated graphics.

 

[R_1]

none of the AM3+ processors have built in graphics but the board itself has radeon 3000. just plug in the motherboard to the monitor and turn it on. let me know what happens

 

[haratsos]

none of the AM3+ processors have built in graphics but the board itself has radeon 3000. just plug in the motherboard to the monitor and turn it on. let me know what happens

Hello and thanks for your reply.

I tried connecting the DVI to the motherboard while the graphics card was installed and got no screen. I took the card out and i got the screen to show something. Its not in the bios and it is saying verifying DMI pool data.................................. Disk boot failure, INSERT SYSTEM DISK AND PRESS ENTER.

 

[brasington1]

I have had the same problem and I have chased it for days and I have fixed it. There is a compatibility issue in the bios of the xfx gpu card you need to get a gigabyte version of the card because they have more compatible bios sense that mother board is a little older.
Gigabyte AMD R7 360 128 Bit GDDR5 2GB 2xDVI/HDMI/DP Overclocked Graphics Card (GV-R736OC-2GD REV2.0)
same gpu for all brands just different bios asus gigabyte xfx etc.

 

[haratsos]

Hi guys,

I have now solved this. The graphics card was faulty. I got a new one (exactly the same model) and it works perfectly. Thank you all for your interest and help.