Archived from groups: microsoft.public.windowsxp.newusers (More info?)
A colleague is having a problem with her Packard Bell XP Home PC as
follows.
After a new hard drive was fitted by her warranty holders to correct an
un specified (to me) problem ( They said that the hard drive had failed
even though she could start up the PC and use her Office apps, how
credible is that?) since fitting same she has been unable to use the PC.
After the engineer had left she called to service centre to tell them
that she could no longer access anything on the new hard drive, they
told her to reformat it with the Packard Bell mirror discs and all
should be well. She did so and now the PC boots OK and starts Windows
XP, populates the desktop and then immediately announces that it is
shutting down and then does so.
I realise that the above is pretty sketchy but I have searched the
Knowledge Base for anything similar to this problem without success.
Understandably, she has lost faith in the service she has received from
the warranty holders and is loathe to increase her 'phone bill on such
"quality" information.
She is bringing it in to work tomorrow to have all the settings
checked out, so, If anybody has any experience of this sort of happening
and how it may be resolved, areas to check etc., we would be eternally
grateful
TIA
Mike H
A colleague is having a problem with her Packard Bell XP Home PC as
follows.
After a new hard drive was fitted by her warranty holders to correct an
un specified (to me) problem ( They said that the hard drive had failed
even though she could start up the PC and use her Office apps, how
credible is that?) since fitting same she has been unable to use the PC.
After the engineer had left she called to service centre to tell them
that she could no longer access anything on the new hard drive, they
told her to reformat it with the Packard Bell mirror discs and all
should be well. She did so and now the PC boots OK and starts Windows
XP, populates the desktop and then immediately announces that it is
shutting down and then does so.
I realise that the above is pretty sketchy but I have searched the
Knowledge Base for anything similar to this problem without success.
Understandably, she has lost faith in the service she has received from
the warranty holders and is loathe to increase her 'phone bill on such
"quality" information.
She is bringing it in to work tomorrow to have all the settings
checked out, so, If anybody has any experience of this sort of happening
and how it may be resolved, areas to check etc., we would be eternally
grateful
TIA
Mike H
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