XP shuts down immediatley after start up.

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A colleague is having a problem with her Packard Bell XP Home PC as
follows.
After a new hard drive was fitted by her warranty holders to correct an
un specified (to me) problem ( They said that the hard drive had failed
even though she could start up the PC and use her Office apps, how
credible is that?) since fitting same she has been unable to use the PC.
After the engineer had left she called to service centre to tell them
that she could no longer access anything on the new hard drive, they
told her to reformat it with the Packard Bell mirror discs and all
should be well. She did so and now the PC boots OK and starts Windows
XP, populates the desktop and then immediately announces that it is
shutting down and then does so.
I realise that the above is pretty sketchy but I have searched the
Knowledge Base for anything similar to this problem without success.
Understandably, she has lost faith in the service she has received from
the warranty holders and is loathe to increase her 'phone bill on such
"quality" information.
She is bringing it in to work tomorrow to have all the settings
checked out, so, If anybody has any experience of this sort of happening
and how it may be resolved, areas to check etc., we would be eternally
grateful
TIA
Mike H
 
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Can she boot up in safe mode without a problem?

--
~Jeff~
[Microsoft Windows XP Pro,Office 2000]
"Mike Hyndman" <mike@tmphyndman.demon.co.uk> wrote in message
news:6pids0dkt8fb8e4tqv0c5ag0l9mu27drkt@4ax.com...
>A colleague is having a problem with her Packard Bell XP Home PC as
> follows.
> After a new hard drive was fitted by her warranty holders to correct an
> un specified (to me) problem ( They said that the hard drive had failed
> even though she could start up the PC and use her Office apps, how
> credible is that?) since fitting same she has been unable to use the PC.
> After the engineer had left she called to service centre to tell them
> that she could no longer access anything on the new hard drive, they
> told her to reformat it with the Packard Bell mirror discs and all
> should be well. She did so and now the PC boots OK and starts Windows
> XP, populates the desktop and then immediately announces that it is
> shutting down and then does so.
> I realise that the above is pretty sketchy but I have searched the
> Knowledge Base for anything similar to this problem without success.
> Understandably, she has lost faith in the service she has received from
> the warranty holders and is loathe to increase her 'phone bill on such
> "quality" information.
> She is bringing it in to work tomorrow to have all the settings
> checked out, so, If anybody has any experience of this sort of happening
> and how it may be resolved, areas to check etc., we would be eternally
> grateful
> TIA
> Mike H
>
 
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Jeff,
Sorted!
>Can she boot up in safe mode without a problem?
She couldn't at first but a look under the hood showed enough hair to
make half a dog, stuck between the two 128 DIMMs. Why the dude who
fitted the h/d didn't shift this is anybodies guess. A quick
de-contanimation and all's well that ends well.
Many thanks and Merry Christmas to you and yours.
Mike H
 
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Mike Hyndman wrote:
> Jeff,
> Sorted!
>> Can she boot up in safe mode without a problem?
> She couldn't at first but a look under the hood showed enough hair to
> make half a dog, stuck between the two 128 DIMMs. Why the dude who
> fitted the h/d didn't shift this is anybodies guess. A quick
> de-contanimation and all's well that ends well.
> Many thanks and Merry Christmas to you and yours.
> Mike H


Well as he thought a perfectly fine hard drive was "malfunctioning" I think
we both know the answer to that! It was probably /his/ hair!
--
Facon - the artificial bacon bits you get in Pizza Hut for sprinkling
on salads.
 
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Miss P,
>Well as he thought a perfectly fine hard drive was "malfunctioning" I think
>we both know the answer to that! It was probably /his/ hair!
I don't think that she will renewing her warranty with this company
again.
What I found amusing was witnessing the conflicting emotions of her
annoyance at the "hard drive replacer" being tempered by the
embarrassment at the amount of debris inside her PC (dog owner and tower
lives on the floor!)
Seasons felicitations
Mike H