Question Yellow Mark on Microsoft Basic Display Adapter, GPU drivers wont install

Jun 1, 2019
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My laptop is an alienware r13 r3, and the graphics card is a gtx 1060 6gb. I have installed a fresh copy on windows 10 1903 using the media creation tool, however the basic display adapter does not install; error code 31. It shows up in bios as Discrete Graphics: NVIDIA GFX. I don't know what to do, can't flash bios as nvflash says no nividia display adapters found in system. Any help much appreciated!

Laptop TAG: FGZ3QH2
 

sdedu77

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Dec 9, 2018
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I don't know what video is he/she talking about, but that shouldn't be necessary for official drivers. Download the video drivers from here. Disconnect from the Internet. Some people recommend uninstalling the drivers with DDU from Safe Mode, but should be fine from Device Manager as well. Restart after unistalling the driver. Try to install the official GTX 1060 driver now; you should get the optimal resolution at this point, but restart just to make sure.
GTX 1060 should apper on Device Manager.
 

ConanLock

Prominent
May 22, 2019
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If you are comfortable with doing so, you could open up the laptop to confirm that the graphics card is actually there. It might be that it has been removed at some point. Refer to your manual to do this. Follow the instructions for either removing or replacing the GPU, depending on what the manual has. If it is not there, then this is your problem. If it is there, try taking it out then putting it back in and see if drivers work now.
 

cherry blossoms

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Apr 13, 2016
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Windows 1903 adds the fun of DCH vs Standard drivers to consider as well.
If manually downloading NVidia reference drivers, try the DCH instead of standard selection. With 1903, DCH is the new standard. I do see various people stating they are having problems with this. YMMV.

If you want to try using the standard reference driver model, download it and copy it to an external storage source like a USB thumb drive. When installing windows, deny windows internet access of any kind until you can install the standard drivers.

You could also try downloading the needed drivers and DDU, disable internet access, use DDU to make sure Nvidia drivers are clear, reboot, install drivers, then re-enable internet access for the laptop.
 
Jun 1, 2019
15
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Windows 1903 adds the fun of DCH vs Standard drivers to consider as well.
If manually downloading NVidia reference drivers, try the DCH instead of standard selection. With 1903, DCH is the new standard. I do see various people stating they are having problems with this. YMMV.

If you want to try using the standard reference driver model, download it and copy it to an external storage source like a USB thumb drive. When installing windows, deny windows internet access of any kind until you can install the standard drivers.

You could also try downloading the needed drivers and DDU, disable internet access, use DDU to make sure Nvidia drivers are clear, reboot, install drivers, then re-enable internet access for the laptop.
how do i get dch drivers?
 
Jun 1, 2019
15
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10
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If you are comfortable with doing so, you could open up the laptop to confirm that the graphics card is actually there. It might be that it has been removed at some point. Refer to your manual to do this. Follow the instructions for either removing or replacing the GPU, depending on what the manual has. If it is not there, then this is your problem. If it is there, try taking it out then putting it back in and see if drivers work now.
i'm pretty sure its there as if it wasnt windows should show that at all
 
Jun 1, 2019
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I don't know what video is he/she talking about, but that shouldn't be necessary for official drivers. Download the video drivers from here. Disconnect from the Internet. Some people recommend uninstalling the drivers with DDU from Safe Mode, but should be fine from Device Manager as well. Restart after unistalling the driver. Try to install the official GTX 1060 driver now; you should get the optimal resolution at this point, but restart just to make sure.
GTX 1060 should apper on Device Manager.
I tried this, still not working.
The nvivida driver says cannot contiue, no compatible hardware found and not compatible with this version of windows???

this is what my device manager looks like:
https://drive.google.com/file/d/1LDQZYF_816IIppPbsFgfuThU7jHkoCge/view?usp=sharing

any idea what to do next? I'm stuck and i really need this fixed as i use this laptop for my work(3D rendering), school, and basically everything.
 

cherry blossoms

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Apr 13, 2016
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I am assuming you have installed you vendor specific drivers as appropriate.

At the support page for NVidia:

https://www.geforce.com/drivers

Looking at Manual Driver Search, You'll see options for:
Geforce Series
then pick your Chipset series (not sure if 10 series or 10 series for notebooks)
then the model number
Then windows version
Language
under the language option is another tab it will probably default to standard. This selection also has a DCH selection.

A possibly useful FAQ :
https://nvidia.custhelp.com/app/answers/detail/a_id/4777/~/nvidia-dch/standard-display-drivers-for-windows-10-faq
 
Last edited:
Jun 1, 2019
15
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I am assuming you have installed you vendor specific drivers as appropriate.

At the support page for NVidia:

https://www.geforce.com/drivers

Looking at Manual Driver Search, You'll see options for:
Geforce Series
then pick your Chipset series (not sure if 10 series or 10 series for notebooks)
then the model number
Then windows version
Language
under the language option is another tab it will probably default to standard. This selection also has a DCH selection.

A possibly useful FAQ :
https://nvidia.custhelp.com/app/answers/detail/a_id/4777/~/nvidia-dch/standard-display-drivers-for-windows-10-faq
just tried this driver, still says no compatible device found :c
 

cherry blossoms

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Apr 13, 2016
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Just to double check zreck, you have downloaded your system specific drivers from DELL and installed those after installing windows? Not the graphics drivers, but the other system drivers. A driver here may be required for proper GPU/Integrated graphics recognition and switching.
 
Jun 1, 2019
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Just to double check zreck, you have downloaded your system specific drivers from DELL and installed those after installing windows? Not the graphics drivers, but the other system drivers. A driver here may be required for proper GPU/Integrated graphics recognition and switching.
yes, i have downloaded and installed all chipset and all relevant drivers from here

https://www.dell.com/support/home/us/en/04/product-support/product/alienware-13-laptop/drivers
 

cherry blossoms

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Apr 13, 2016
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Opening up a support ticket with DELL would be recommended. There may be a simple, but very system specific, task or INF required.

The intel integrated graphics driver is also failing? Or already installed?

While a next step to try (if not done already) --Do everything manually through device manager--might help, it probably wouldn't get you your optimus settings to switch back and forth between integrated and dedicated GPU. You may find this easier to do in safe-mode.

Download and unzip the drivers from DELL into a directory of your choice
Go into device manager.
Select the device
Right click and choose update driver
Select browse to where the driver is stored
Select the directory you created and the appropriate subdirectory for your graphics driver..
 

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