Youtube caused computer to freeze, lock, and emit buzzing noise

Jan 17, 2019
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Hi everyone,

I was watching a youtube video today and suddenly my computer simply froze and locked up. I couldn't move the mouse or anything, the video stopped playing, the sound stopped. It was making a pretty awful buzzing noise (I think it's from the speakers but I could be wrong, it sounds like it was towards the back of the laptop which makes me nervous) but stopped shortly after and remained frozen, but didn't actually BSOD. Also, it wasn't warm at the time that it happened so I don't believe it's a fan issue.

Steps taken:
1. CTRL ALT DLT didn't work. The only thing that would fix it was by powering off and turning it back on, and it took a bit to boot up after that, but appeared normal.
2. I tried to watch it again in case it was a one-off and it happened again. Fullscreen and normal size videos, doesn't matter. Haven't tried Netflix, I'm worried about breaking my machine with the constant lock-up + manual powering down.
3. I use Chrome. Tried searching google, turned hardware acceleration off in Chrome at a recommodation but that didn't prevent the issue from occuring again.
4. Tried updating all my drivers but Intel's Driver assistance + Device Manager says they're fine. Even though they're 2016 ones? Which I believe are the original drivers.
5. Reliability history doesn't report anything weird
6. Googling around rendered similar issues that other people have had but nothing seemed to really come of any of them in terms of solutions.

My computer recently forced me to install the October system update (I'm a bit lazy with keeping up with updates), so I'm wondering if that had something to do with it?

This has never happened before and I haven't had any prior hardware (or software) problems.

It is an Acer Spin SP113-31 laptop.

CPU: Intel® Pentium® CPU N4200 @ 1.10GHz
Motherboard (model number)
RAM: It's 4.00 gb? Not sure where to find model number..
CPU cooler: Not sure where to find this.
Video Card: Intel® HD Graphics
Hard drive(s): HFS128G39TND-N210A This is listed? 118.13 GB memory
Operating System: Windows 10 Home

It's a pretty bare-bones laptop. I use it for schoolwork mostly and the occasional youtube/Netflix binge, so as you can imagine I'm pretty sad about this whole thing and want to ensure its longevity for school-use + minor entertainment.

Please help me if you can. If you need any more info on it just let me know. Thank you so much!

EDIT: While I was away from the computer for a short time, I received these errors from the Reliability monitor:

"Windows has Stopped Working" - 10:53pm
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000007, 0xffffdc0f7ee11028, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\011619-12421-01.dmp. Report Id: b8f6928c-1670-4a01-82d4-de456fc9f759.

"Windows Shut Down Unexpectedly" - 10:53pm
Problem Event Name: BlueScreen
Code: 124
Parameter 1: 7
Parameter 2: ffffdc0f7ee11028
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_17763
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.17763.2.0.0.768.101
Locale ID: 4105

And then again....
"Windows has Stopped Working" - 11:06PM

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000139 (0x0000000000000003, 0xffffc40a1496e8e0, 0xffffc40a1496e838, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 4139be08-f8de-433d-af74-c8042d472d8b.

"Windows Shut Down Unexpectedly" - 11:06PM
Problem Event Name: BlueScreen
Code: 139
Parameter 1: 3
Parameter 2: ffffc40a1496e8e0
Parameter 3: ffffc40a1496e838
Parameter 4: 0
OS version: 10_0_17763
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.17763.2.0.0.768.101
Locale ID: 4105

 

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