Question Z390 Designare Thunderbolt Comatibility

Apr 8, 2020
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I have just upgraded my motherboard from a GA-Z 77X-UPS TH to a Z390 Designare as part of a complete system upgrade in order to continue to use my WD MyBook Duo Thunderbolt HDD only to find it doesn't work with the motherboard. Gigabyte's response when asked why was:
"Actually Intel only guarantee the compatibility with their certified Thunderbolt 1 devices.
Further check with our team, Gigabyte do not have firmware to resolve the issue because Intel disagreed. "
Does anybody know if this is factually correct i.e. the MyBook Duo Thunderbolt is not certified? I have reached out to WD for their view.
 

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